Harry posted on 01/02/2013
Rating & Review:
I had to laugh when I saw all the reviews. It's true. One out of three times the dumb asses that work there will screw something up. But the food is good. Go outside of the busy times. Good Luck!!!
jbarela2 posted on 08/31/2012
Rating & Review:
I love Bob's. Never been treated rude or had problems with my order. I am so happy that we finally have a Bob's in Los Lunas. About 20% of my income goes to Bob's. Eat there every Tues for "Taco Burger Tuesday" and almost every Friday. No complaints only compliments.
pelican pete posted on 08/30/2012
Rating & Review:
At Valley locations.essruan too many lesbians worried about who's looking at there chick instead of customer service.
lou posted on 08/21/2012
Rating & Review:
I agree the food is excellent, but the service at the Bob's burger on central is terrible. The employee's are so rude and unfriendly. You would think by now the owner would get tired of all the negative reviews and have a sit down with the staff. Were the dumb ones for continuing to go back even though the service is bad,the sad thing is the owner knows we will continue to put up with the rude behavior.
Westside posted on 05/11/2012
Rating & Review:
The star rating is for the Los Lunas location only. Have been eating at Bob's Burgers since the 80's. Love the food, but often it isn't hot (particularly fries) or the servings are small. The service is generally poor and rude, and the dining area filthy even during slow periods. Ate at BB's in Los Lunas for Taco Burger Tuesday and again yesterday, and this location is fabulous. Our order was taken by Jack who was very efficient and friendly. The kitchen was staffed by adults that got the orders out quick and piping hot, and the burgers (in the taco burgers) seemed larger than other locations and the fries were smoking hot. Both times we were there during the lunch rush and the dining area was clean. Wish all the locations were like this one.
Hungry and grumpy mom posted on 04/19/2012
Rating & Review:
Re: The Rio Rancho store. Didn't see this site until hubby was already on his way to get our dinner. Have to report that, like these other reviewers, service was terrible. Ordered four burgers, got three. He even asked them to check if everything was there. They didn't, but said they already had. Since we didn't have time to go BACK to the restaurant (we only get fast food when we have other things going on), I had to do without my burger. You're welcome, Bob's, for the extra money for nothing. Won't be back.
Bonnie Maldonado posted on 02/10/2012
Rating & Review:
The food is great but the service through drive up is terrible. I have had to wait about 30 minutes several times that I have gone through. I usually call my order in so it is usually ready and usually only for two people. I have suggested having people with large orders pull up or park and wait for their order or have a order limit for drive up but it is apparent that these suggestions are not taken to heart or conveyed to management. This last time when I tried suggesting this the teenage girl just brushed me off and said it was not her fault. I told her I was not blaming her but only trying to suggest something that would improve customer service. She shut the while I was in mid sentence. Management definitely needs to get involved and provide some customer service training if they would like to keep their customers coming.
irritated customer posted on 07/07/2011
Rating & Review:
all i can say is i heard the janitor clean up boy say, after a couple of people walked in and they had put up the closed sign, "can't these fuckin people read?" the food is awesome however the service is HORRIBLE!!! and to top it off there is no headquarters or head person to complain to higher than the rude manager that said, "put away the ketchup who cares they can get packets" and laughed! nice customer service guys. try not to be a stereotypical hispanic!
Samuel posted on 01/10/2011
Rating & Review:
When i turned on the tv to Fox 4 i was very disapointed. None of the jokes delivered and overall it was corny but not on purpose it was downright terrible
Linda Jean Sandoval posted on 12/19/2010
Rating & Review:
I love Bob's burger"s chili.I am complaining about the Manual and San Mateo Store.Every time i go there I get awful service.Today i went at 4:15 P.M and you had all kind's of male employees and 1 female.Big lady.they where so rude to me no one wanted to help me and the boy at the window was counting the drawer.i have never had bad service like that before.The manaager from Eubank and 4th st.Has seen me many times there.I knew Rosa from Eubank.I love Bobs so much i have tryed to get your secret recipe and it is a Secret!! My fry's where with cheese and i am elergic to cheese.
Rhonda posted on 06/19/2010
Rating & Review:
i love bobs burgers but at this location i was extremely unsatisfied with the service. i placed a call in order for, a ft long chile dog Cheese and onions with extra chile a lg rancho and a lg old fashion burger and 3lg fries. when i picked up my order i check it. when i found the chile dog was regular instead of foot long. when i brought it up the guy at the reg got "crystal" the lady who took my order. I've work in customer service for 14yrs and her positioning on my order was rude there was no empathy,no assurance of help or assurance of correction. she did offer to sell me the other half instead of asking if id be willing to wait to get a foot long and correct the order and pricing. i love bobs burgers but know i will get better service at the south valley store i will drive 17miles to that location instead of the .75 miles from my home. teach the front end employees proper customer service techniques to keep the customer you have cause that location never seems that busy
