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13 people voted
La-Castelana Pizzeria & Restaurant ($) $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
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5176 Transit Rd
Depew, NY 14043 (Map & Directions)
(716) 681-1913

Cuisine:   Sandwiches, Subs, Pizza
Location: Buffalo > Depew
Delivery: Yes Attire: Casual Reservations:
Wifi: No Parking: Yes Alcohol:
Good for Kids: Outdoor Seats: Yes Payment: Credit Cards Accepted
 

User Reviews for La-Castelana Pizzeria & Restaurant
Kate posted on 01/25/2013
Rating & Review:
review_stars
Tonight will be the last time this restaurant will receives my service. I have been to this locally owned restaurant a few times and every time the service has been poor. It hasn't been poor by the young waitress or waiters but by the owner. <br /> <br /> The owner today was talking about my family and I as we sat at the table, it was because we the young waitress if we could use a gift certificate that expired. She told us to ask the manager when we go to the front to pay. The waitress ended up asking the owner who then loudly talked about how we should not except that and basically saying we were stupid to ask because it has an expiration date. She continued to talk about us as we sat at the table and then started to judge us before we even got up to ask her in person. Mind you we can hear everything she is saying. We then walked up and said "It sounds like you aren't going to accept this gift certificate and we understand your policy." Let her know we can hear you talking about us and aren't trying to cause a problem. The owner then goes on a rant to us that we should of been more aware of the gift certificate expiration date. We then said to her we understand your policy but from our point of view your restaurant received 50 dollars from our family friend who bought this gift certificate for our family. That 50 dollars was already given and paid to you in which no service was received and given for that money. We again said to her we aren't trying to argue with you and we accept your policy. We weren't still trying to use the gift certificate we were then trying to pay for our bill. <br /> <br /> She continued to then talk about it and being completely rude to us when we tried to drop the situation. As she continued to talk and basically tell us we are stupid for asking if they would accept it. We then said to her next time we will ask our friend not to give us a gift certificate at this restaurant and the owner said you can ask for a gift certificate where ever you want. In which we said yes we can but in asking for one not here you will lose that amount of money and service. She the responded, IT'S OKAY WE DON'T NEED YOUR SERVICE OR CARE ABOUT YOUR SERVICE, WE DO FINE WITHOUT YOUR SERVICE. Shocking the couple who was standing next to us trying to pay their bill as well. The owner of the restaurant just said out loud that she didn't care about our service and does fine without our service all because we asked if we could use a gift certificate given by a friend and when said no we put it away and tried to pay for the bill.<br /> <br /> Our family has had other more minor problems with the service but this one was the deal breaker for our family and for our recommendations.


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