Delivery
Yes
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
Cuisines:
Cafe,
Sandwiches
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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10/26/2015 - Alysia
GO TO ETAI'S DOWN THE STREET INSTEAD!
I ordered a Colorado Club salad with no meat. $8.25 The description on the menu is as follows: Colorado Club Salad - choice of chicken, or deli turkey, or ham, cucumbers, tomatoes, onions, avocados, bacon, croutons.
I asked if the salad would still be $8.25 since I was ordering no meat, and the $8.25 is for the salad including meat. The young girl on the phone said..."yes it's the same price b/c that's how much the salad costs, and if you are not wanting meat, then that's your choice." I asked to speak with a manger that would be willing to discuss this customer concern with me. The young girl simply just put the next young female cashier on the phone. She proceeded to tell me that I should order the Farmer's Tossed Salad, and I could choose what veggies I wanted to put on it, and it would only be $5.50 before tax. So that's what I did. I ordered: Extra lettuce, tomato, cucumber, onion, bacon, croutons. She then told me that bacon would be extra, so I said, no bacon.
When I went to pick up the salad, the two cashier girls were sitting at a table eating. One got up and helped me while still chewing her food in my face. She handed me the salad in the salad container, no bag, no napkins, no to go fork, no nothing. I looked at the salad and told her that there were no croutons, no extra lettuce, and there were black olives on it that I did not order. She sulked, did not apologize, and sent the salad back and had the line cook just pick out the olives, and then told me they were out of croutons. (I could have picked out the olives myself, the point was, my order was wrong). With no apology, and while they were picking the olives out of my salad, the cashier girl stuck out her hand and said "$6.60 please." I paid with my card. She returned the salad to me, and to my surprise there were now croutons on the salad despite the cashier telling me they were out. I asked why the salad seemed so small when I asked and ordered extra lettuce. She said to me, "I took your order over the phone, you did not ask for extra lettuce." I didn't argue, I was now already decided that I was done with this restaurant. Now an older woman came out from the back, and told me, "that I should feel lucky with how much lettuce I did get, because they are out of their normal salad containers, and so they had to give me a bigger one today, so technically there is more lettuce." I was so appalled at this point, that I took my salad container in my hand (no bag) grabbed a fork in my other hand, and drove away.
Those were the facts. These are my feelings. I work at one of the larger businesses in this area, and my employer provides a lot of business to this restaurant. Between our 30+ staff, and our 300+ customers which are at our location daily, there is a lot of daily business that stems from our company, and we often have events at our business that requires catering. Additionally my husband works in the same industrial strip as Off Broadway, and he works for an even larger company, with even more people present everyday looking for a place to catch breakfast and lunch. So to you Off Broadway café: Your staff seemed more concerned with eating their meals, being right, and collecting money than any sort of customer satisfaction. If your business is solid enough with catering, and that's your focus, not the daily customers for individual meals, than maybe you should reevaluate your business, and cut out the restaurant portion. I encourage you to not nurture in these young cashier girls a position of rude, always right, entitled, lack of customer service approach, but to instead instill and require an approach of pride, customer satisfaction, honesty, focus, and to show them what leadership is so that they too can start tapping into those qualities someday. My experience today at your restaurant was horrendous, and I will not be returning, I will also be posting my experience/review on other social media outlets, as well as passing my experience along via word of mouth here at my company less than 1/4 mile away from your business. I will in the future, be ordering my salad from Etai's. I would also suggest that maybe the focus at your business not be so much on how can we offer no discounts, send out the least amount of food, and charge extra for everything and anything, but instead, how can we produce a plate, that will gain and retain a customer base, and follow that up with impeccable customer service.
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