Firenze Restaurant

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11028 E 10 Mile Rd
Warren, MI 48089

Phone: (586) 757-5400

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Neighborhood: Warren

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  3.7 stars - Based on 23 votes

#49 out of 345 restaurants in Warren

#6 of 8 Italian in Warren

5 star				4 votes	17%
4 star				14 votes	61%
3 star				1 votes	4%
2 star				2 votes	9%
1 star				2 votes	9%

Top Reviews of Firenze Restaurant

01/28/2024 - MenuPix User

12/17/2023 - MenuPix User

10/21/2023 - A little b-day get together.
This place is for old couples. Definitely not for a family get together. It took 30-40 minutes for our food to come out. at the time I was thinking oh that’s great they cook it fresh. Nope. I ordered chicken marsala and it was lukewarm. I saw a lot of barely touched plates of food.. So, at the end we prepared to have everybody’s order combined on one big receipt. Part is a 10 and more they lump it all together. So while they’re watching us go through all the confusion, no one offers to help. This place is good for old couples. Not so much a family fun type of dinner. And it’s unfortunate 14 people do not want to go back there. I remember when I went there years ago, and it seemed like it was better. They definitely need to revamp the place a little more. It was a disappointing b-day dinner.

10/21/2023 - Dana
Never try to take a party of 10 or more. The floor was dirty. Everybody looks miserable there. We waited about an hour on food that was lukewarm and not fresh at all. I thought maybe that’s why it was taking so long. Nope. Then they lump together everyones bill. While all the confusion of trying to figure that out, no one offers to try to help. Everybody was disappointed, it put a damper on the mood including mine. I should not have chose that place for a birthday get together. I just don’t want anybody else to have to go through that. It’s sad they lost 14 peoples business whom used to go there. A lot of my family was wondering what happened to this place? We won’t be returning.

06/16/2021 - MenuPix User
Can’t reach by phone. Some people don’t have computers. Therefore you don’t care about them who many were probably very good customers in the past

08/30/2009 - Tracy
We went there for lunch service around 3:00 pm on a Sunday. When we walked in, the place was practically empty. The cashier was standing by the register (waiting on no one) typing something in the computer. She seated the people in front of us and then walked back to the register. Again, no "hi, how are you" or "I'll be right with you" or anything. We stood there for a few minutes waiting to be seated with employees walking right by us, the lady at the register walking right by us. This was not only rude but was very poor customer service. We felt as if our business wasn't wanted. I have never been treated so rudely by a restaurant. If they had just smiled, acknowledged us and said I'll be right with you, I would of been fine with that or if the restaurant was busy. It's been awhile since we last went there and had a bad experience back then also with the food being cold and now after this, I will not step foot in this restaurant again. I work with the public also and the treatment we got was totally unacceptable. We went to another restaurant, got greeted at the door as soon as we walked in and had great service and food, unlike the experiences we had at this Firenze restaurant.