550 Mary Esther Cut Off NW
Phone: (850) 243-8400
Neighborhood: Fort Walton Beach
Delivery
Yes
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
Reservations
No
Cuisines:
Chinese
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
No
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01/22/2015 - Blessed
I went to Jin Jin in Fort Walton Beach on 1-22-2015 to place my order. The lady at the register was so rude. I have ordered from them before. This was my second time placing an order with this rude lady. The first time I thought it was just a ccommunication problem. I didn't think to much of it. Wow but the second time,this lady was rude, mean and unprofessional. I HAVE NEVER FELT SO BELITTLED IN MY LIFE. So here is my story. I ask the lady at the register to please leave out the scallions from my order . She went off talking in her language. I can tell she wasn't saying nothing nice.
It just didn't feel right in my spirit. She turned to me and said no scallions stay. Yall always want to change my menu. If you want to change my menu it will be double the menu price. I tried to tell her I ordered from there a few days ago the same order with the scallions omitted. She said as of now the policy change. You can go somewhere else. I ask her who is the owner? She said I am. I don't want yall business. Go somewhere else. I left that place in tears. I waked out that place feeling so humiliated. I guess it was her husband parked right outside of Jin Jin he asked me what's wrong. I was explaining with tears falling from my eyes. Then his phone rings. It was that lady at the register telling him to go not to talk to me. Wow. This is Jin Jin in the sally's shopping center in Fort Walton Beach. Right behind Longhorns. People please be aware. This lady is nothing nice. Be careful who you give your hard earned money to.
02/11/2014 - Kerri Witte
On February 10, 2014 I called in an order, and told the lady on the phone three different times that we wanted an L18. When we received our order, 45 minutes later and they are only 5 minutes down the road, we open one of the boxes and saw that it was wrong. Looked at the receipt and it had an L17 on it. So I called the lady back and told her that it was wrong. After I was yelled at that she said L17 and I agreed the first time I told her I wanted a new one delivered and she said it would be another 30-45 minute wait. I asked her why I had to wait so long, after I had already waited 45 minutes for the first one, and she told me because there was no one there to make a delivery at the time. I told her to just bring the food ASAP and then I hung up the phone.
Almost an hour later I still had not received the new food so I called them again. She stated that since I had hung up the phone she didn't know what to do... I told her that before I hung up the food I informed her to bring the new food ASAP. I told her that I no longer wanted the food I just wanted my money back and since I was out at a store I would be coming by the store. (The food was for my dad who was at home.) She said that she could not and would not give me my money back without returning the food to her. I told her that I didn't have the food with me and I wanted my money back, at that time she hung up on me.
So, I called back a 4th time and this time a guy answered. I was screamed and yelled out that unless he got his food back I would NOT get any money back. I asked him why he was so adamant about getting his food back, was he going to reserve it, and I was told that, that was "none of my business."
Then today, February 11, 2014, I took the food back to them and told them that since they were so rude to me on the phone I wanted my money back for the entire order. I was told unless they got ALL of the food back I would not getting all of my money back, only the money for the food I returned. When the manager noticed that I was at the counter he started screaming at me to get the F-CK out of his restaurant. So, since he cussed at me yet again, and this time in front of my son, I smacked the food container off the counter and on to the floor.
When I did that I turned around to go back to my car and then noticed the owner was running toward me. When I got to the door he pushed my four year old son out of the way and grabbed me by the arm, he looked like he was about to hit me, so I turn and punched him in the chest. Then another customer that was in the restaurant got in between us and got him off of me, then he told me "F-ck you" so I said it back and he went after me again. I got my son to the car and drove away.
I don't care what I customer says or does, unless they attempt to hit or grab you, you NEVER lay your hands on a customer. This owner is psycho and should NOT even work around people. I have never had a problem with the food, but the customer service is always horrible. The people are rude and very impatient. I will NEVER be ordering from them again, and will be telling everyone I know to not order from them either!!
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