Delivery
No delivery
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Reservations
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01/13/2024 - MenuPix User
12/21/2023 - MenuPix User
03/11/2015 - John
My letter to the owner:
Worst experience I've ever had in a restaurant, and I worked in food and beverage as a server and a trainer as well as a manager.
We got there approximately 15-20 minutes before 7 pm this evening. Was created very pleasantly by the host and we informed her that we had a party of 8 and wanted a regular table. After looking around she asked us to give her about 15 minutes for 2 tables to leave and they would pull tables together to accommodate us. We had no problem with that. After another party of 6 came in and the tables were pulled together she informed us that we would be eating at a hibachi table as the place they were going to seat us would have been too cramped.
No problem, they promptly say the party of 6 at the table we were supposed to go to. Finally being sat, we waited another 15 minutes for our server Ada to greet us. She took our drink order, literally 20 minutes later we received our drinks and our order was taken while she was looking at the clock to make sure the time wasn't 8 when the half price sushi ended. Order taken and she left.
She was gone so long that we went to the bar to get our own beverages which were made fairly quickly but it took our incorrect change 20 minutes to get back to us. After another 20 minutes out dumplings, soup, and salads came out. At that time another party of 5 was sat at a hibachi tables and like us, we're ordering off the regular menu.
After waiting what seemed like another 30 minutes, the kids finally got the hibachi they ordered but none of the sushi had come out. By this time, the other table had already gotten their drinks, hibachi and sushi and had begun to eat.
I walked up to the from bar POS and asked to speak with a manager. I was informed by the host that the manager had left and she asked if there was anything she could do. I told her I had an issue with my table and would greatly like to speak to someone in charge.
A debate then broke out wether or not Peter was still in the back. 2 of the girls left to go find him and I returned to my table to see finally that the good had arrived. Drinks took forever, refills, new beer, new rum and cokes - nothing very hard to get or make at the bar. We ate out dinner and then asked for the check. I stepped outside to have a cigarette and on my way out asked if Peter was ever going to come and speak with me, they informed me that he had left.
How can you run a business, much less a restaurant without a manager or someone there in charge?!?!? I said that's fine that I will contact them tomorrow. As I came back inside I realized the checks were being paid, and that an automatic gratuity had been added.
Yes, I realize it says that it will be added to parties of 5 or more but after all the issues I had and how upset I was, you think someone would have stopped and said, "hey, maybe we shouldn't autograt this table", I guess not. Everyone paid their bills, to include the gratuity and left vowing that we would never return here again and that we would all leave reviews of our experience on any website we could find.
The way things were handled for the most part was horrible, I will say there were two who really seemed like they wanted to help but didn't know what to do. One was the host, the other a server who had only been working there for 3 days. The food was great, the sushi was amazing, but unfortunately that now gets overlooked because of all of the other issues and bad service.
I don't know what happened, I don't know why 3 parties of 5-7 got in and out in half the time that we sat there waiting. I don't know if Peter was in the building and if he was, why he never came to speak with us. I know had this been my restaurant I would have been bending over backwards to please an unhappy table, especially one that dropped a good amout of money on dinner. I was told that I need to speak with Joanne tomorrow when I call to follow up on this complaint and we will go from there.
As of right now, none of us (and the majority are born and raised here including an owner of a very well known and successful salon) will ever go back, nor will we have any nice things to say, and we will be making reviews (which will be this message) on any website and travel site we find. I look forward to hearing from Joanne soon to resolve this issue. By the way, we ended up walking out after paying our bills and all was said and done at 9:35pm, almost 3 hours after we had gotten there.
John Coudriet
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