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#110 out of 784 restaurants in Huntsville
($$), Barbecue, Ribs, Chicken, Southern, Southwestern
Hours today: 11:00am-11:00pm
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Location and Contact


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Location Icon 121 Jeff Rd NW
Huntsville, AL 35806
Phone Icon Phone: (256) 895-8990
Neighborhood Icon Neighborhood: Huntsville

Hours

Open Today:
11:00am-11:00pm
Monday3:00pm-9:30pm
Tuesday3:00pm-9:30pm
Wednesday3:00pm-9:30pm
Thursday3:00pm-9:30pm
Friday11:00am-11:00pm
Saturday11:00am-11:00pm
Sunday11:00am-9:00pm

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Restaurant Details

Delivery
No

Payment
Credit Cards Accepted

Parking
Parking Lot

Good for Kids
Yes

Attire
Casual

Alcohol
Yes - Full Bar

Reservations
No

Cuisines:
Barbecue, Ribs, Chicken, Southern, Southwestern

Price Point
$$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)

WiFi
No

Outdoor Seats
No

Restaurant Description

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Reviews for Texas Roadhouse

#110 out of 784 restaurants in Huntsville
#3 of 31 Barbecue in Huntsville

Top Reviews of Texas Roadhouse

review_stars 02/16/2024 - MenuPix User

review_stars 01/04/2024 - MenuPix User

review_stars 10/30/2023 - MenuPix User

review_stars 07/27/2022 - MenuPix User
I had the MOST NEGATIVE DEFINING MOMENT I have EVER encountered in a restaurant. In all my years.... I HAVE NEVER! My mouth was so ready for a ribeye steak after a long day at work. I placed my order online and after the appropriate timing, I went to pick up my order. Upon getting the text that my food was ready, I excitedly went to go get my food only to be disappointed. Upon me opening the bag to ensure my food was correct, the juice from my food was spilling all in the bag. I asked for my food to be replated. Another customer advised me that I should return to the counter to see how my food was being handled. To my shock it was not after waiting. Upon my ask to replate the food, I was looked at as if I was asking for the world. I went in to advise the manager at this point I would desire my meal fresh. The manager assured me that she would ensure that it was replated rather than microwaved. Staff came out requesting other staff to close the sliding window. I advised that my concern would be that the food that had just been sitting there would be reboxed. I was advised that I could come in and get my food from the host station to only have the manager talking about my request as if it were unreasonable loud enough for other customers to hear her. Of course the staff continued to move around to see who I was and snickered at my concerns. At this point I definitely did not trust that my food would be prepared correctly. Therefore, I requested a refund. The manager whom I had spoken with previously did not come to address my refund request but sent someone else as I'm hearing cursing coming from the kitchen. Ultimately, I was provided with my refund but with a long history in Customer Service with Verizon Wireless and Delta Airlines, I am a stickler for customer service. When service is good, I rave about it but when it is this lack luster: NO CUSTOMER FOCUS, NO VERBAL ASSESSNENT OF MY CONCERS AND NO OFFERS OR RECOMMENDATIONS FOR SOLUTION I MUST SHARE. Nevertheless I ended up at Chick-fil-A where the customer service was A1!

review_stars 04/24/2022 - MenuPix User
I have never been more disappointed in an experience at a restaurant. We went tonight after not being on a date in two years. Didn’t hold that against them to start with and we were super excited to go to the restaurant where we had our very first date several years ago. My husband even had everything picked out to eat off the menu before we got to the restaurant. Sadly…we were only to be let down by a very rude hostess staff and an excuse making management team defending the actions of their poor customer service. I will not recommend this restaurant to anyone based on the experience we had tonight. We will be selling the gift card I bought my husband that I had the intention of creating another great memory by gifting to him. That unfortunately turned out to be an epic fail on my part due to our experience tonight. Some notes: upon arrival, bathrooms very dirty and toilet paper and water all over the bathroom floor, 6 hostesses standing around the hostess stand not checking tables to get bus service to clean them in a timely manner to seat patrons (sat at bar and were served two drinks while we watched four tables around us sit with dishes, vacant for 20-25 minutes dirty), expressed this to hostess stand only to be mocked by their employees and management team as we watched in embarrassment. One of those, I can see you and hear you moments! Totally unprofessional, and a totally an utterly disappointing experience. I do not recommend! There are so many better places in Huntsville to give a great customer experience. Spend your date nights steering clear of this place!!! -5 stars.


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