Maya's Mexican

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8450 Us-42
Florence, KY 41042

Phone: (859) 371-7080

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Neighborhood: Florence

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Reviews for Maya's Mexican

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  3.4 stars - Based on 5 votes

5 star				0 votes	0%
4 star				4 votes	80%
3 star				0 votes	0%
2 star				0 votes	0%
1 star				1 votes	20%

Top Reviews of Maya's Mexican

09/11/2015 - Nicki
Not even worth a 1 star rating. I put only to make sure

people know it wasn't just "missed". I have never, ever,

ever had such poor customer service in my entire life.

EVER!! We got there, had to seat yourself. Ok. Fine.

Waited almost 15 mins for a younger female with brown

hair in a pony tail to finally come out. We order drinks,

and cheese dip. Took 10 more mins for drinks, at which

point chips and salsa were finally brought out. (all other

Mexican places bring these out ASAP). After drinks, 10

mins longer the VERY SMALL VERY EXPSENSIVE, (Sat

out TOO LONG), crusted over cheese dip that was too

thick all the way through front being out probably 3 hrs

before we got there but took us 35 mins to FINALLY get.

Then we ask to order. 2 adults, 1 child. Well, 2 dinners

come out. Last adult left with NO food, chips and salsa

gone. Hmmm, Not right to me to bring out food unless all

done. almost 18 mins later I finally get my plate, Which

was SUPPOSED TO BE CHICKEN burrito. By this time

the other adult and child had already ATE. I take a bite of

mine because after all I'm, hungry. Too my surprise it was

BEEF. NOT WHAT I ORDERED AT ALL. SOOO I wait about

10 mins for her to come out. Tell her its wrong. She takes

my plate back. WELL then the Manager came out. Put that

same plate in front of me and asked what was the matter. I

tell him. That's BEEF. I ordered CHICKEN. He acted like I

should just EAT it. He was extremely aggravated bc

SOMEONE turned a plate back to him. Not my error. HIS

ONLY. While he's back "Remaking" my food the waitress

come back with the Entertainment coupon we gave when

1st arriving telling me that they don't accept them

because it was only Sun-Thurs Only (I had to look very

closely bc it was very very small print at the bottom in

between other letters) OK that's fine. You all messed my

food up, been crappy service. Fine I don't get half off only

1 adult meal. Fine. Don't accept responsibility that you all

SUCK and forgive one coupon error that was an honest

mistake and just take care of it.
Well then about 5 mins longer my food finally come out

while my family has been finished LONG before me. At

that point I was angry at how poorly managed this place

was. I ate one bite. The food was so very blan, so nasty

and had no Flavor at ALL. I did what I've never done

before ever. I told the girl I was not going to pay for that

plate, because it was not good. Next thing I know the

SAME MANAGER guy was at my table absolutely furious

with me. He asked me what was wrong with my food. I

explained to him as above (and in a very nice calm tone,

considering the poor service they have) He got very mad,

grabbed up my receipt they had already laid on my table

before I even got to eat and yelled "FINE Don't worry

about it!" And angrily said HAVE A NICE LIFE!!!! and

walked away. So my bf and son were in complete horror

as to what happened. and my bf looked at me and said

"What in the world just happened?". I said get your

things we are leaving. He said what about paying. I said

Nope he grabbed his receipt and told us to HAVE A NICE

LIFE. I said so we will. We left, I will NEVER EVER EVER

Eat there again. Everyone, I MEAN EVERYONE I've come

into contact with has heard this horrible thing they call

"SERVICE" and I've told everyone TO NOT EAT THERE.

Absolutely worst restaurant experience I've ever had in

my life. Take my advise DON'T WASTE YOUR TIME.. Or

Your Money!