Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
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12/23/2023 - MenuPix User
12/15/2023 - MenuPix User
01/14/2022 - TracyC
So disappointed. KFC on Clinton Hwy in Knoxville Tn., I normally have great service from them but today I decided to order from the app, thinking that " how convenient and quick." MY Mistake. I ordered two (2) $30.00 each meals that included an 8 piece bucket of chicken and 8 piece tenders, 1 large mash potatoes and gravy,1 large coleslaw and large fries. Again I ordered two of these meals, 1 Xtra crispy and the other in original. And added a half gallon of lemonade and a redeemed a free chicken sandwich with no pickles. They had over and hour to get this ready. My spouse and grandson picked up the order on their way home and it was missing 1 of the entire $30 meals and the one we did get was cold. Then the chicken sandwich not only had pickles on it but it had extra pickles on it. I also asked for barbecue sauce for the tenders and got everything but the barbecue sauce. My spouse and grandson left home went back to them and said we were missing the second chicken meal on the order. They gave my grandson a bucket of chicken and biscuits only. So I get on cell phone speaker phone to speak with the manager because they never pick up the phone and it rings/busy like it is off the line. I explained what was missing and the issues. The Manager or lady said she couldn't remake all of that food without having the food back. I asked how was I suppose to bring back the items I didn't even get. She said she gave use more chicken and biscuits and that was all she would do. So I pay over $70.00 for only have my food order. No way! I want something done about this and I still have a whole house to feed dinner. I am calling corporate on them. Got a super nice customer service representative and she took my info and I held for refund department just to get disconnected and it entered there personal voice-mail boxes. So I am calling back again. I use to work in customer service and now do analytic reporting for the same company so we can avoid customer dissatisfaction like these. I am more than happy to point out why the revenue suffers for the company as a whole on treating customers like this and where the failures are.second person to answer was super nice and got me over to that department. If this is how the store treats the customers from online/app order and try to short them food/items and serve the old cold food and get stuff wrong then no wonder people do not use it more often. This is the poorest service I have had with a restaurant in a very long time. So I send out the warning... Watch Out! I called corporate # and they refunded the items and all is good. But I would warn u to not take this type of service from what u are paying large sums of money for. If we make them aware of the issues then corporate will make steps to correct this type of behavior and lack of service issues. Corp did fix my issues. Thank you so much KFC corporate and your customer care reps did a wonderful job making me feel like I was being heard!!!!!
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