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15 people voted
A Mazen's Restaurant ($$$) $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
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339 West Prien Lake Rd
Lake Charles, LA 70601 (Map & Directions)
(337) 478-1222

Cuisine:   Seafood
Location: Lake Charles > Lake Charles
Website: www.mazens.com/home.html
Delivery: No Attire: Dressy casual Reservations:
Wifi: No Parking: Alcohol:
Good for Kids: Outdoor Seats: Payment: Accepts Credit Cards
 

User Reviews for A Mazen's Restaurant
Disappointed and Disgusted with Mgmt posted on 05/31/2011
Rating & Review:
review_stars
A-Mazen's...let's just say in the healthcare world, putting an "A" in front of a word means "without." I now understand why this restaurant is always "without" customers. My dining experience at A-Mazen's was terrible. I contacted A-Mazen's in advance and pre-arranged a party of 21 adults and 6 children to celebrate my husband's birthday. We walked into the restaurant with more than half of our party following behind us at scheduled time of arrival. The Host asked if we were the "party" and then pointed us to the direction of the room. One waitress was assigned to our large party of guests. She made sure to inform us that she was called in on her day off to work and hoped that we would have more people to join the party, as to make it worth her wild in terms of money. It became evident quickly that this young waitress did not have experience with large groups and lacked communication skills. In her defense, I will acknowledge her efforts as she tried to be of service to the group. We began ordering entrees at 2:38 pm and the first dish did not arrive at the table until 4:00 pm. While waiting for the main entrees, we asked the waitress for some complimentary bread as some guests had already eaten their appetizers. The waitress informed us that they do not provide bread to large parties seated together; only individual tables. I was never pre-informed of such and truly embarrassed in front of my guests. The problems continued with orders not placed correctly with the kitchen staff, missing food items, over-cooked food, guest given substitute food items but never informed until receiving the food, no attendance to drink refills, and a few guests witnessed the waitress accidentally spewing over someone's salad and then gave to the individual; needless to say my guest sent it back and refused to eat. One guest ask the waitress for a straw and she replied, "They have some somewhere on the table." Another guest questioned his bill and the waitress replied, "That's just how the register rings it up. I don't know what to tell you." The guest had to retrieve a menu and explain to her the discrepancy. She responded by stating, "Yes it cost less on the Today's Special rather than menu price, but I probably didn't hear your order correctly." Another guest did not receive his food until the very end of the dinner and he was the second person to place his order; by that time it was near 4:30 pm. The children's food was brought to the table after nearly every adult had finished eating; their food was brought last whereas most restaurants will serve the children first. The Manager never voluntarily approached me or my party to offer her apologies or solutions to the multitude of problems. When the problems spewed out of control with guests not receiving the correct orders, the Manager came in with a demanding and unapologetic tone and asked, "Who didn't get their food?" This was the only time she entered the room and spoke to any of us. I was so taken back by the experience as a whole, I simply could not eat as I was overwhelmed with embarrassment and disgust by the lack of customer service displayed to my party. My own children were the last people at the table to receive their food. By that time, they were already full from eating off other adults plates and drinking sodas. Despite the many issues that arose, my party paid their ticket and commenced to start leaving the restaurant. No one in the party asked for a discount or a reduction of any kind; nor were they offered such. The Manager never apologized to any of my guests. I approached the Manager away from my guests and explained the facts and my feelings of disappointment. I stated that I was not going to pay for my salad or children's food as it was not eaten. I indicated that I would pay for my husband's food/sodas, drinks for me and my kids, the cake fee (for bringing a cake into the restaurant), and gratuity. The Manager provided me with every excuse as to why I "had to pay" for the food that was not consumed. She stated, "Just because you were unhappy doesn't mean you don't have to pay for it." She never apologized but continued to make excuses as to why the issues occurred (i.e., the waitress was new, she should have waited until every guest arrive to start taking orders, etc.). She never took any accountability for the lack of service. She expressed that she told the owner while he was dining with his family during our party, "It's no pleasing these people." She was happy to reply that he stated, "Tell them just don't come back." She told me, "I just want to fix your ticket and get you out of here. I just want to be done with you. And since you didn't like the service, just don't come back!" In addition, the restaurant was closed and had only two small tables occupied by guests- where was the superb customer service. Needless to say, I will not return. This restaurant at any given time barely has 10 cars in the parking lot...now I know "why." The bottom line about first impressions in the hospitality industry is: it doesn't matter if you have a bad day. It only matters if the guest had a good day. <br /> <br />


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