Delivery
No delivery
Payment
Credit Cards Accepted
Parking
Good for Kids
No
Attire
Casual
Alcohol
Reservations
No
Cuisines:
Bar,
Sandwiches,
Burgers
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Yes
The Universal Bar & Grill is one of the most diverse and unique spots in the Valley. Part restaurant, part nightclub and part local hangout, the Universal Bar & Grill (known simply to locals as "The UBG") has a little something to offer to everyone! From the overworked "studio guy" to the under paid artist, the UBG’s lusty, comfortable lounge, complete with Fireplace and pool table is the perfect place to enjoy great food, check your favorite sporting event, or groove to great live music! Located less than two blocks from Universal Studios and one block from the Universal subway station, UBG is easy to find and hard to leave! The smoking patio is a great place to mix and mingle for business or pleasure. With a friendly staff and fair prices, the Universal Bar & Grill welcomes you through the good times and the hard times … but mostly through the Fun Times!
www.facebook.com/universalbarla/
02/05/2024 - MenuPix User
03/22/2023 - MenuPix User
ISSUE: Business Overcharged and DID NOT DISCLOSE their POLICY and PRICE increase to Customers
This was my 4th visit to Universal Bar and Grill and I never really had any issues with them until Tuesday in March. My friends kept encouraging me and my wife to come to the Karaoke Night on Tuesdays. I know its customary to order food, drinks or both at a particular establishment if you're participating in Karaoke.
The overall establishment was clean, and the bartender was Tessa. I decided to open a tab for food and drinks…I ordered $46 of food plus 2 soft drinks. While we were there the bartender Tessa asked us if we would like additional refills. My wife said yes and when I received the bill, I noticed I was charge for 4 Soft Drinks, when I only actually ordered 2 only. When I questioned my bill, I was told by Tessa that only the 1st refill was FREE and after that I was charged for each additional drink.
We were never informed about the Company Policy that we would be ADDITIONAL CHARGE for drinks after the 1st REFILL. Nowhere does this POLICY STATE this in the Restaurant Menu or POSTED noticeably visible in the view of the customers. I would have re-consider the additional refills, if this was disclosed.
When I reviewed the menu, it said that Soft Drinks were priced at $3.50, but we were charged $4.00, and this error is not something that I would have necessarily had an issue. But it was brought to my attention when I noticed I was double charged. When we spoke with the manager Miguel a few days later, he came up with the answer and said there was a Karaoke FEE of $0.50 per drink??? What???
The food overall was okay and nothing spectacular, the Nacho Supreme was somewhat small for the price. Nothing special with the Caesar Salads or Burgers. I wouldn't recommend this place for the food!
RECOMMEND paying for the food and drinks as you get it and don't leave your credit card on an open tab, this way you can challenge the ticket before being charged.
To note, we spoke with another employee, name Jez, she said that the drink refill was mentioned to her.
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