Dorothy Crochet posted on 12/17/2012
Rating & Review:
I must say I am outraged at the call I received from the owner of MR KEET'S this morning. I guess he got my number off of one of the ratings I left. He was very rude and wouldn't listen to anything I had to say. He ultimately placed the blame on us as the customer (for according to him not making a complaint, which we did at minimum FOUR times) and the waitress (who was the only pleasurable thing about our experience). He went on to say that I put his waitress on a pedestal when I shouldn't have. I stated she was the ONLY one that was doing her job. She was constantly checking to see if we needed refills on drinks. She made sure our table stayed clutter free. She was very polite and a pleasure to communicate with. He says "that's fine but she don't deserve the compliment" Do what??? He stated that his wife, not the cook, was told about our complaint about the "black crawfish" which she commented "were the older (age wise) crawfish" Had she done her job as a restaurant owner and examined the complaint, instead of keeping a blind eye as to the real problem, she would have clearly seen they were serving rotten crawfish that reeked. He excused his wife for being "extremely busy" getting orders out and didn't have time to address the issue at hand unless we caused a scene and demanded to speak to her. REALLY??? (Way to contradict yourself here, when you claim you weren't notified of the problem) And surprised to know you would rather a scene in front of other customers. There were THREE tables with customers. How will she ever handle a restaurant at it's maximum capacity?? As a restaurant owner, it is YOUR responsibility to address issues when a complaint is being made. Not once but FOUR times. Which he claimed the waitress didn't relay back to his wife...but did relay the minor issue of "black crawfish". So you want me to believe she informed the owner of minor problems but not the major issue? I stated that as a customer I will not cause a scene. I did my part by making the complaint. (FOUR TIMES) I will pay my bill. But in the end I will not return and I will inform others of the service I received. He told me that they "did not deserve the review I gave them" because I, along with the waitress, was at fault. Again and again, blame was placed on our family and his waitress. I was laughed at saying my complaints were ridiculous because in one statement "We have never heard such complaints from others", that "he ran a top rated business" and in the next, (laughing) "Do you know how many times I've heard people say they will tell others. It hasn't hurt my business yet. I've been in business for 15 years". So it's ok that customers aren't happy as long as your doors stay open? How long do you think this will last? Look at all the reviews I've read from unhappy customers. Again, he laughed. He gave me the "advice" that in the future, I should cause a scene. When you tell me your wife makes the comment "I don't know what to do anymore" it clearly tells me you are aware there is a problem. When he commented that we ate our crawfish, I told him to ask his waitress how much was left at the table. Over half only because the tray my son and I shared wasn't as bad and the other 2 that was served to my husband and my sister. Who I might add, left the restaurant , no longer hungry simply because their appetite was ruined. As I continued to express that his waitress was doing HER job and it wasn't in her hands to justify the complaint....that responsibility belonged to his cook and his wife, He told me to shut up and let him talk or our conversation was over. So I politely kept my mouth "shut" and let him speak. Of course it doesn't surprise me after he was done speaking, he hung up the phone and didn't give ME, the paying customer that just gave him $113 for rotten crawfish, the chance to speak. As bad as I thought your food was MR KEET's, You business ethics is downright disgraceful and I will continue to do my part and inform the public.
Dorothy Crochet posted on 12/16/2012
Rating & Review:
Well we found crawfish. Waited till Mr Keet's opened and I must say it's the WORST $130 we have ever spent. Anyone who boils crawfish knows you must take out the dead ones before cooking. Hint for the cook: If it smells like it's been dead a week it should be thrown out and not cooked to ruin the good ones. The only good part of the $130 was the $16 tip we left the awesome waitress. She cared enough to continue asking if everything was ok or if we needed anything even after we handed her several crawfish that were black and rotten to take to the cook to show him. Seems even the owner who was in the building didn't seem to care about the quality of food being served. When we walk out with lost appetites and leaving the food behind, I can promise you we won't be returning.
Ain't Goin Back posted on 07/19/2012
Rating & Review:
We visited the new Mr. Keets in Lafayette. It was horrible. I ordered a baked potato with my meal and they brought me out something that looked like it was baked four or five days ago. I wanted cole slaw with my meal. The waitress forgot to bring it. I ordered the seafood platter and was served a glob of something along with a shrimp wrapped in this same glob of something. They don't have to worry about seeing me again! First impressions are lasting.
Cindy Picard posted on 05/26/2011
Rating & Review:
The first time my family and I ate there it was delicious. The owner came over and talked with us and asked how the food was. That was fantastic. Then we had a family function there and my Mom ordered boiled crabs. two of her crabs were empty. They refused to replace her crabs. Most restaurants in Abbeville do replace them. So, she said she would never go back. We have since been there to eat again and the food is so salty we couldn't enjoy it. Sometimes less is more!! Service has always been fast. Restaurant is always clean!!!
DEVIN TRAHAN posted on 02/25/2011
Rating & Review:
Mr. Keets. A family owned buisness. At first you asoume paw will be at the gumbo pot ,mom taking orders, and T-Joe and T-Bet serving food. If this is what you thought you are way wrong. Mr. Keets is a five star resturant without the reservations. Mr. keet's food is also amazing my favorite dish is torn between the stuffed soft shelled crabs and their boiled crawfish.Their service is something to admire for you walk in and are served almost amedeatly. This restrant is worth all five stars and then some.
Congradulations from your freinds in cajun country