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Puzzles Fun Dome

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11530 Bluegrass Pkwy
Louisville, KY 40299 (Map & Directions)
Phone: (502) 261-7144

Cuisine: American
Neighborhood: Louisville
Website: www.puzzlesfundome.com/
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Hours: Add Hours

Delivery
No

Payment
Accepts Credit Cards

Attire
Casual

Alcohol

Price Point
$$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)

WiFi
No

Parking

Good for Kids

Reservations

Outdoor Seats

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Reviews of Puzzles Fun Dome

michelle posted on 10/02/2013

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Would give place negative stars if I could. I hadn t been for years but heard they had some zipline bungee thing kids could ride across the ceiling. My son was very excited to try this so we went so off we went. I also wanted to grab some info for my sons bday party and a possible lock in for a scout type group. When we went in manager Grant was working the counter. He told me it was 6.99 for the bounce area and the rest was extra or my son could do everything for 20.50 (19.99 plus tax).. I said he really wanted to do the ceiling thing and glow ball so we would take the 19.99. I went in the Scooby bounce house with my son and it smelled bad, like mildew and urine. Went to play glow ball and the room was filled with toddlers for the daycare. We decided just to wait and do that last after they were finished in the room. Went to bathroom and it was filthy. When it came time for my son to do the zip-line we were told that our package included euro bungee not the zipline. Apparently everything didn t mean everything . The worker was friendly and said the manager could probably just switch out the bungee for the zipline. The manager Grant told us he wouldn t and the other guy said that because he didn t know what he was talking about. .I told him we thought the euro bungee was the zipline and my son didn t want to do the bungee so we would pay the difference if he could switch them. Still he said no. Euro bungee, Glow ball etc are on the wall menu but zipline is not mentioned at all anywhere which is part of why we thought they were one and the same. He refused to let us pay the difference so we had to pay another 10 bucks for my son to zipline. He literally laughed at us because I had the two confused and was very degrading. When I said I didn t know what it was and that he had told me the 20.00 package included everything he replied with most people when they have a question ask . He was immediately irritated, rude, condescending and combative. He is the worst person I have ever dealt with in customer service. No apology for not explaining it better nothing just too bad . We ask for his managers name. When my son was picking a toy after spending another 30 bucks in tokens he was irritated that it was taking him a few minutes and rushing my child. My son decided to just save his tickets for next time and it was because of the vibe coming off the manager. When we were leaving in a very sarcastic voice he said Have a nice day but there was nothing sincere in his comment he was just being a jerk. I will never go back there.. We will be having my sons party and lock in at Lazer Blaze instead. I had difficulties on a play day so I can t imagine how bad they would be if a problem arose with a party.

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