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Hartley's Pizza

90% say Yum
286 people voted
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432 Williams St
Cumberland, MD 21502 (Map & Directions)
Phone: (301) 759-3095
90% say Yum
286 people voted
Cuisine: Pizza, Subs, Sandwiches
Neighborhood: Cumberland

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Restaurant Description

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Hours: Add Hours

Yes - call for delivery info.

Credit Cards Accepted



Price Point
$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)



Good for Kids


Outdoor Seats


Reviews of Hartley's Pizza

review_stars 09/27/2015 - Shelli
Always delicious. Always friendly. I get exactly what I order every time and I am never disappointed. <br />

review_stars 08/01/2015 - Mike
Long post worth the read in regards to local long time business. So I have never been treated so horrid by a local business in my entire 27 years in Cumberland. I ordered a pizza from Hartley's in cumberland and they were busy and gave a 30 minute wait problem. Had to do some other things prior to picking up my pie. I get there after 30+ minutes, pay and wait 10 minutes then I hear the cashier talking to an older female, they made my pizza with the incorrect toppings. So the female said nothing, gave me no further wait time and placed the wrong pizza on the warming rack. I see behind the counter, that they are remaking my pizza. I wait an additional 30 minutes with my wife and 10 month old baby in the car and finally the cashier brings me the pizza. He said NOTHING, no sorry, NOTHING. So I ask him if I may have a discount for the added wait and inconvience or the extra pizza that was made incorrectly? The cashier told me to speak to the female, I ask the female rather I can have the extra pie or a small discount, she replayed "NO". I asked again, "but ma'am you made me wait extra time and I think you should correct your admitted mistake, please." She then began to raise her voice telling me not a chance and began insulting me, telling me I wasn't getting any FREE food here! I still kept asking only for a discount OR the extra pizza without losing my cool. I explained that I felt the below average service should be addressed in some manner...she wouldn't budge! I then asked that I get my refund if they weren't willing to correct the issue in a professional manner. She flung open the cash register and threw my money at me, ontop the pizza I no longer wanted. Before I had the time to pick the money off the pizza box she yanked the pizza off the counter flinging my money on the counter and floor. She screamed for me to NEVER come back again. This female was the owner of Hartley's, I was in utter shock. I told the female to have a very nice day and left. I proceeded down the street a little heartbroken, grew up on Hartley's and I really love to support the little guys. I still needed dinner so I order two pies from Papa Johns and waited 15 minutes, upon paying I shared how I was treated by Hartley's with the cashier at Papa John's and he expressed how sorry he was and provided a 50% discount off my entire order! How much more awesome could a business get? I got an incorrect order from Papa John's one time, I called and they told me to come down for the correct pie. I drove down and tried giving them the incorrect pie in exchange, they refused and told me to please take the incorrect pie and the corrected pie. They also gave me a 100% refund without me asking. Papa Johns accepted their mistake in the past and not only did they treat me as a valued customer they OVER compensated my time and gas money. KUDOS to you Papa Johns of Cumberland and Shame on you Hartley's and it's owner who couldn't be less business minded. Papa Johns not only accepted their mistake in the past BETTER than could be expected but gave me the sorry I didn't receive from Hartley's tonight and showed me that my business is apperciated, valued and welcome. Thank you PJ's! Hartley's I'm very saddened that you treated a lifetime customer and his family in such a dispicable manner </3 Please share this with your loved ones.

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