Chinatown

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103 Sharon St
Stoughton, MA 02072

Phone: (781) 297-3886

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Neighborhood: Stoughton

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  3.6 stars - Based on 19 votes

#3 out of 83 restaurants in Stoughton

#1 of 6 Chinese in Stoughton

5 star				6 votes	32%
4 star				7 votes	37%
3 star				2 votes	11%
2 star				0 votes	0%
1 star				4 votes	21%

Top Reviews of Chinatown

07/19/2023 - MenuPix User
I guess the rumors that the people are rude and nasty is true. I was in the area and ordered from them before going home 45 min away. The girl behind the counter ordered not what I asked for but something different. Didn’t think about it until I opened it up and saw not lobster sauce plain but some crazy dish with shrimp. I called right away and they told me I had to bring it back . They were nasty and basically said tough for you. Explained I was allergic to shellfish and also driving 45 min back was crazy. So I am out basically $25 and these people are trrrible! Food not that good either.

02/20/2022 - James
Originally I had this at a four-star rating because they were a good local Chinese restaurant.

Today I had ordered food and they had sent the wrong thing which my child is allergic to (shrimp) I called back to dispute it politely at first and then was told I couldn't get a refund (two spring rolls around 5$) the guy was a complete jerk. I've ordered thousands of dollars worth of food from here over the years and I don't typically burn bridges but I was just completely pissed off, especially when you're dealing with kids allergic to shellfish. He claimed he didn't hear me say that, and it would have been fine... Just throw us a credit or something. I worked in the restaurant industry for 8 years and have done this many times for people, as of late, it seems like less and less people care about their jobs and have bigger and worse attitudes. I won't be going here anymore. They have also taken off a lot of things on their menu that they used to have which I just don't understand.

I definitely recommend going somewhere else if you want to get your order right

03/27/2021 - MenuPix User
I so agree with the women who ordered the combo plates, why don’t they put the appetizers in a baggy or separate container. As far as the arrogance she is so right. I asked a question once to the owner, all I got was a flippy answer. Terrible

08/09/2020 - MenuPix User
As much as I would hate to give any restaurant a negative review during CV-19, unfortunately, it is absolutely warranted. I’ve ordered from here s everal times before. Most recently two weeks ago via Door Dash. The food was so good, I decided to order again for an easy Sunday family meal. However, the experience I had today with this order was so disappointing. I can confidently say I will NEVER order from here again.

I ordered two combination plates with a side order of Crab Rangoon in one and an Egg Roll in the other. If the platters being smashed weren’t enough (I picked up this order at the restaurant, not delivery). Upon opening them, I was surprised to see the Crab Rangoons smushed on top of a moist Lo Mien and the Egg Roll swimming in a pool of sauce. Again, this is not the first time I’ve ordered here, and thought perhaps they were busy and the person who plated the food forgot to place the Crab Rangoons at least in separate container. Naturally, I called the restaurant to share the feedback. I had no intentions of going back to pick up another order, nor did I expect a full refund. But, what I did expect was for there to be decent customer service and if nothing else an apology for how the food was put together.

What was most alarming was the level of arrogance, rudeness, and unprofessionalism, I was met with by no else but the “owner” of the restaurant. To be clear, I did not begin the conversation in a berating tone. The “owner” after I stated how my food was received simply replied, “and so what? You ordered a combo plate. There is nothing I can do for that.” Naturally, I asked him as an owner of an Asian restaurant, is it common that Crab Rangoons and Egg Rolls be served soggy? To which of course, he did not answer directly, but rather proclaimed that “we have been in business for 22 years!”

Unbelievably stunned at his response. I proceeded to remind him of the importance of customer service and what it would mean if he did not have any customers/patrons to provide service to.

I sympathize with any small business (owner) in this day and age. But with an “owner” treating any customer this way, he cannot possibly, truly care about his business or its’ success...