50% say Yum
2 people voted
50% say Yum
2 people voted
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Mon-Fri: 12pm - 11pm, Sat: 5pm - 11pm, Sun: 4pm - 11pm
Credit Cards Accepted
Yes - Full Bar
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
Good for Kids
Reviews of 350 Grill
09/12/2013 - ajacksma13
My friends and I probably have visited the 350 Grill from the time it opened until not too long ago - most definitely for the last time. I'd like to warn all future (and current) customers of the unfortunate changes the business owners decided to put into place. I went to dinner with 2 of my friends, of which 1 was to arrive about 45 minutes after our arrival. Our 3rd friend messaged us to order the entree so it would be about ready by the time they arrive. Right after we received the message and placed the order our friend messaged again to let us know that they would be delayed. Immediately (approx. 2 min after having placed the order with the waiter) we called the waiter back to the table and asked to delay all of our orders for a few minutes. The initial response was "We can't do that." At my question why that was the case I received the answer "I put the order in the computer, we can't stop the order now." He was kind enough to "make an exception" and came back a few minutes later to tell us that the cook decided not to start cooking yet. Just about 20 min later we found out that unfortunately our 3rd party wasn't going to make it at all. We asked the waiter to cancel one of the placed entrees and go ahead to cook our two entrees. The waiter said "I can't cancel the 3rd one, you HAVE to order it." I explained that we would not need it, the waiter immediately said "do you want to speak to the manager about this?" The manager who came to the table was a snotty, rude and arrogant 20+ year old kid who explained to us that once an order has been placed it cannot be cancelled. I asked if the entree had been cooked already and he said "no", but that it still could not be cancelled. I explained once again that only the two of us would eat, and his response was "the third order has to be cooked, if you don't want to eat it that's your choice."
When I responded with "So if i don't eat it, I certainly wouldn't have to pay for it, right?" he said "Of course you have to pay for it, whether you eat it or not. You ordered it, and we will cook it and you will pay for it. It's your choice to eat it or not." Outrageous! We ended up asking for all three entrees to go, and seriously were asked when paying for it if we needed change or if the rest would be a tip. Absolutely horrific experience all in all. This place has been going down over the years. First they eliminated modifications to their meals (forget to remove blue cheese from a steak even though you may be deadly allergic to it.. guess you have to eat something else). Then they added cork fee to the menu (yes, you buy a bottle of wine and they add $20 --- TWENTY dollars to the bottle price for walking to your table with the bottle and to open it for you), recently they decided to (I guess depending on how business is going that particular night) force a gratuity on ANY size party of $20 or more. I frequently dine out and have recommended this place to colleagues and friends. Needless to say I will do the opposite from now on. Avoid this place at all costs... I can assure you it won't last no longer than another year with these rules in place (unless they can pawn off burger and fries to the visitors of the next door strip club). Too bad a negative rating isn't possible here..................
(West Springfield, MA)
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