Kumori

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400 E Nolana St # E
Mcallen, TX 78504

Phone: (956) 618-5677

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Neighborhood: Mcallen

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  3.8 stars - Based on 19 votes

#14 out of 645 restaurants in Mcallen

#2 of 10 Japanese in Mcallen

5 star				4 votes	21%
4 star				10 votes	53%
3 star				4 votes	21%
2 star				0 votes	0%
1 star				1 votes	5%

Top Reviews of Kumori

03/28/2024 - MenuPix User

03/24/2024 - MenuPix User

01/26/2024 - MenuPix User

02/18/2021 - MenuPix User
Their curbside service sign asks you to text a number with your name and the spot number upon arrival. I received a notification my take-out was ready before I sent the text. 10 minutes later, in an empty parking lot, my food still hadn’t been brought to me. When I tried to call, nobody picked up. Finally, I went inside and waited about 5 minutes before anyone came to attend me. There were 2 tables that had customers and the person that eventually came to help me was talking with some co-workers. No motion that she was coming to help or indication of a moment more.

I purchased 3 kids meals and my own meal. The menu that I’ve ordered from multiple times states that the yakisoba kids meal includes fried rice and a drink. When I got to pick up at the location there were only 2 drinks ready and they argued with me over the 3rd drink so much that I had to show them what I ordered. I brought everything to the car and then discovered 3 of the fried rices missing.

I called and spoke with one person that told me the kids meals I ordered no longer included the rice and passed me over to another girl. She had such a bright smiling tone it was almost comical - it continued through the conversation. In a very scripted and non-caring manner she advised me that the particular kids meal I ordered “NO LONGER” included the fried rice. No apology for the confusion either. I advised that I paid for the fried rice as it’s how I’ve ordered it for years and that’s how it’s shown on the app. After a long pause she stated the only thing she could do was give me an adult steamed rice. I said really? She said yes I can give you some steamed rice. Ridiculous and petty! We went there so very often. It’s how it’s been on the dine-in menu for years.

So the first girl brought out my steamed rice. Again - no apology just “here is your steamed rice.” Very unprofessional and no courtesy at all.

I got home and there was maybe a small tong grab of noodles (at most) for the kids noodles with a few half frozen pieces of broccoli. The coke was very low on syrup and was even light in color. Flavorless with tons of carbonation. For $4.99, I would have been better off at fast-food Japanese or maybe a cup of ramen noodles which would have been more filling. See pictures below.

Will no longer go there and will spread the word on their very horrible customer service, degrading quality and poor customer service. Lost a customer forever.