Delivery
No
Payment
Credit Cards Accepted
Parking
Street, Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Yes - Full Bar
Reservations
Yes
Is this your restaurant? Click to add your description here.
04/17/2024 - MenuPix User
03/27/2022 - Tiffany
I was at you Cooper Young location on today and was very unsatisfied. I typically visit 1 or 2 times per month either with friends or coworkers. We have loved the food, drinks and service. Unfortunately, today was not the case. We ordered three drinks.....Hurricane Elvis, Amerito Sour and a Strawberry Margarita. Upon me taking two - three sips of the Hurricane I immediately noticed that the drink was very weak. My friend also noticed the same about her Amerito Sour. As our food came, we advised the server of our issue and she retrieved a Manager ( not sure of his name but he was a young black man with dreads). He asked the nature of our problem and advised us he could not remove the drinks from our ticket but he could get us something else in lieu of what we had. This was reasonable and we understood. Approximately, five minutes later another Manager ( I believe Vernon ) came to our table. He advised that he would not remove the drinks or replace them because "he knew for a fact" that they put lots of alcohol in all of the drinks. We further advised that another Manager has resolved the issue already but he insisted that he was "The" Manager. I requested the name or contact information of a regional manger or a person with greater authority than him. He stated that it was the owner and it didn't matter what his name was because nothing was going to change. I repeated myself and asked him if he was denying a customer to make a legitimate complaint. At this time, he indicated the name was Kendall.
I'm not the type of customer to complain about service usually; however, the dismissive manner in which he spoke to us was unprofessional and contrary to how we have ever been treated at this restaurant. As you will see from the attached photos, we did not complete our drinks because of the dissatisfaction. In no way was my party attempting defraud the establishment but rather attempt to be satisfied with date.
This simply leaves me and my party completely appalled by what happened. I would greatly appreciate a response from the owner. I in no way want to shed a negative light on what is normally a great place but I feel it necessary that other patrons know how some patrons are treated.
As, I was sitting in the restaurant and typing out this complaint, Vernon approached the table and asked "did someone not pay"? We looked puzzled because one friend had paid for his check and left....my other friend had also paid for her check.......I was the only one that had not paid but my credit card was on the table sitting on top of my check. I'd advised the waitress I would pay my check when I was done sending an email. My friend asked was there some reason that he thought we hadn't paid. He stated "I'm just asking you a question". I asked him was it customary that he asked all of his patrons if they paid their ticket while they were still sitting at the table with food and drinks in front of them. Mind you.....my friend and I have simply been sitting here talking amongst ourselves with voices no louder than an average conversation. While speaking with Vernon and the server, we remained cordial and voices not above conversation level. Vernon then says to us loudly......"get out.....just get out....and don't ever come back here again"' In my 45 yrs of living.....I've never been asked to leave a restaurant or any place of business. However, to be told to get out and never return because a customer had a complaint.....did not engage in an argument, paid our checks and actually was civilized is absurd! The manner in which we were treated today was unacceptable. I refuse for this incident not to go unnoticed.
09/13/2010 - marie s
the restaurant was nasty food was bad needs to be clean and drinks to high in price they are off the radar .bar tender could not fix a 14.50 top shelve margarita .fajitas bad bad prediction wont be staying in business very long
See all restaurants in Memphis
