Domino's Pizza

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610 E Napier Ave
Benton Harbor, MI 49022

Phone: (269) 925-9400

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Neighborhood: Benton Harbor

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  3.0 stars - Based on 2 votes

#68 out of 73 restaurants in Benton Harbor

#4 of 5 Pizza in Benton Harbor

5 star				1 votes	50%
4 star				0 votes	0%
3 star				0 votes	0%
2 star				0 votes	0%
1 star				1 votes	50%

Top Reviews of Domino's Pizza

12/03/2023 - MenuPix User
This is the worst customer service I've ever experience. I like Domino's pizza but I will never buy another pizza from the one in Benton Harbor. My husband was in the emergency room for hours so I placed an order online. When I was alerted that my pizza would be ready in 8-10 minutes, I left the hospital to pick it up. When I got there, a young man told me they forgot to add chicken on my pizza and if I would wait another 9-10 minutes, they will make me another one. I decided to be patient and wait in the parking lot. 20 minutes passed, so I looked at my alert which showed the pizza was not in the oven. So I called from the parking lot only to be told that my pizza was ready. I drove up to the window and the young lady handed me a cold pizza. I asked to speak to the manager, who turned out to be the owner named Dave Turner. He didn't offer me an apology, nothing for the inconvenience, only to make me another pizza or give me my money back. I explained that I needed to get back to the hospital with my husband and I wasn't about to wait for them to make me a third pizza. My point is that, Dave Turner, showed no sympathy or even cared that my time was completely wasted. What ever happened to customer satisfaction? He could have at least offered a discount for the error they made. He walked away and left me at the window. I had to go I inside to return the pizza and get my money back. Dave opens the box at least three times. I guess he was trying to see if I did anything to the pizza. Even if I did, who's going to eat a pizza a customer returned? He still didn't say he was sorry for the inconvenience. He sat my receipt on the counter, turned and walked away quickly. I'm glad I decided to get my money back. Why would I pay anyone to be rude to me. I'm a lab manager and I feel sorry for his employees. I wouldn't want to even work for him. What a shame. He shouldn't be serving people.