Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
Yes - Full Bar
Reservations
No
Cuisines:
Bar Food,
American,
Burgers,
Sports Bars
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Yes
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11/24/2022 - MenuPix User
We used to visit trails once a month. I was an advocate of Trails Bar & Grill in Big Lake. Not anymore. I’ve tried reaching the general manager and kitchen manager via email (many times), Facebook, phone, and through the Monticello Chamber of Commerce since August. I haven’t received a single response. I wanted to talk with them instead of writing a review, but here we are.
My family had breakfast there mid-August. We usually have fantastic food. We drive 15min to get there, and we felt like they had the best food in the area. I've previously left several 5-star reviews.
I can honestly say it was one of the worst meals I've had. I ordered the steak and eggs. The steak was slimy, grey, and smelled horrible. After reluctantly trying it and spitting it out, I asked the waitress to please give me a new one and she replied "me and another server both thought that it didn't look right". Please do NOT serve food if it doesn't look right! I have notified the MN Department of Health of this situation; I would have certainly been sick if I ate the steak.
The cook said "don't blame me, I just cook the food". What a response. Then the server said it was a new kitchen manager. Additionally, there was a new food supplier. Oh, and the pandemic is causing supply chain issues! Everything else is to blame except the kitchen.
Apparently, there was no other steak or it was all the same so I was offered to simply pay for the eggs and potatoes. On top of that, the breakfast potatoes got changed and were lacking any flavor. The eggs were dull, the bread for the toast was made with bread you get from the grocery store.
I wasn't offered for the meal to be comped or anything for our troubles. I asked for the manager to come talk with us but nobody did.
It's been the best place to eat in Becker/Big Lake/Monticello until now and we really wanted to keep coming… that’s why I tried to reach out for 4 MONTHS. We won’t be returning though.
Please, think twice about visiting Trails in the future. They’ve changed for the worst.
Take some pride in your customer service and actually talk to people when they say there is a problem.
03/12/2017 - Laura balcom
Have always had great service and good food....love to sit at the bar and enjoy a draft...keep up the good work!
01/18/2017 - Missy from St. Paul, Minn
The French Dip sandwich is soooooo good
I get it everytime
Great staffs
Very clean place
07/09/2016 - Jeff Strand
Servers were good, atmosphere was fine, place was clean, but the food was beyond awful. Went there with 15 people, 6 of us ordered some type of sandwich, mine was a Ruben, all of which were unedible. Worst sandwiches I have ever ordered anywhere. None of us could eat our sandwiches & when we made staff aware of the awful food they were friendly but basically said oh well. I know people that seem to like it here, but I will never return & will continue to warn people about our horrible experience.
10/01/2012 - kmodeen@yahoo.com
Looking for a local place to eat & play bar bingo!
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