Koi Sushi and Thai

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923 Main St
Nashville, TN 37206

Phone: (615) 454-3538

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Neighborhood: Nashville

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  3.4 stars - Based on 39 votes

#331 out of 2494 restaurants in Nashville

#10 of 33 Japanese in Nashville

5 star				5 votes	13%
4 star				13 votes	33%
3 star				17 votes	44%
2 star				2 votes	5%
1 star				2 votes	5%

Top Reviews of Koi Sushi and Thai

04/08/2024 - MenuPix User

01/27/2024 - MenuPix User

01/19/2024 - MenuPix User

12/13/2023 - MenuPix User

11/26/2023 - MenuPix User

04/09/2022 - Charlotte E
Ordered more than $50 worth of food for delivery and the family did not particularly care for the "Pho Dinner" that we ordered. I called and spoke to "Kathy" and told her we didn't particularly like the dish. I asked if we could bring it there and exchange it for another item on the menu. She placed me on a brief hold. She returned and stated "that is the way we make it and we haven't had anyone complain today about it." I clarified with her that when a customer does not like a dish, they have no option to exchange for something else they like? She stated that was correct. I responded, "ma'am, you all are going to lose me as a customer then." She replied, "okay." I clarified with her that the policy is more valuable than keeping and customer and she replied "yes." Money over customer service seems to be your motto, Koi, and I am reading it loud and clear.