Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
No
Attire
Casual
Alcohol
BYOB
Reservations
Yes
Cuisines:
Italian
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Yes
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04/09/2024 - MenuPix User
01/09/2024 - MenuPix User
11/30/2023 - MenuPix User
09/11/2021 - Liz
It disappoints me to write a bad review, especially when it's a mom and pop place, but I have never been made to feel so unwelcome in my life. ☹
The lovely ladies at Well Bred recommended Benito's (amongst a few other places that I already know and love), saying the food was awesome and they're dog friendly. 🐶 So we went with high hopes and hungry bellys. When we got there, I waited outside with my dog, while my mom went in to request a table. The girl at the door asked if my dog is a service dog...and had to see the papers, since she wasn't wearing her vest. Now, technically it is illegal to do that, but since she's registered, I have no problems showing them. The manager came out, looked everything over and then said he'd seat us. I told him seating us outside was fine, since I understand some people have allergies. He sat us at THE OTHER TENT, away from their outdoor patio section! It was 5pm and empty of anyone, so I was a bit put off about that.
So, the waiter came over to give us the specials and take our drink order. He was so busy waving and smiling to other people in the parking lot, avoiding looking at us or even in our general direction, he just rambled off the specials and walked away. The busser gave us water, bread that was rock hard and 3 tabs of butter. Our illustrious waiter then decided to grace us with his presence after 20 minutes. My mom ordered, I ordered and then I asked for a bowl with some linguine with butter and a plain piece of grilled chicken for the dog. His eyes literally bugged out of his head and his fast response was "No, I cannot serve the dog! Especially not on a plate or bowl. Our customers would be horrified!" 😳 My mom asked him if they wash their plates, why would anyone be horrified? He just kept shaking his head and saying no. Finally a to-go container was settled upon and it took him another 5 minutes just to grasp (and write down) linguine with butter and plain grilled chicken, no salt or pepper. Apparently this is difficult, what with the complicated menu they have 🙄
Appetizer came out quickly...and the busser came back within 10 minutes to clear it, even though I was still eating. After another 25 or so minutes, our entrées came out. Two pasta entrées and a tin foil to-go container with linguine and grilled chicken. Not once did the waiter stop by to check on us. The bus boy asked twice as he was passing us to get something for the customers in the regular outdoor seating area. But after 15 minutes, they were there clearing the table, even though my fork was still in my hand and I was clearly still eating (my plate was still half full). He literally took my plate, saying he would pack it up, but did we want coffee? Wrapped food was promptly brought back and another guy shows up with the bill. And stares.me.down. waiting to see how I paid. Practically ran over to take my card, hustled right back out with it, dropped it on the table and walked away. Oh, and the icing on the cake? Charging me freaking $15 for plain pasta and 1 piece of plain chicken cutlet!! 😲
I have waitressed off and on for 20 years, from diners to upscale eateries and everything in-between. I can understand many things and make reasonable excuses for a lot, especially when it comes to the waitstaff. But this whole experience left such a terrible taste in my mouth. Was this about the dog? Because honestly, I would have understood and came back another day. But to be treated like complete crap... I've never had any kinds of problems at any of the other places in Chester. This town is notoriously dog friendly and the first time I take my own dog here, this my experience. Pre-pandemic, I'd come here weekly with my friends and their dogs and never experienced even a side eye.
What sucks even more is that the food was actually pretty good! When I was looking at the menu driving there, I was saying to my mom that I couldn't wait to come back when I'm not on a soft food only diet because so much sounded so good. Now instead, I'm crossing this off the list and telling people to go somewhere else.
02/01/2017 - unhappy costumer
Benito's in Chester has great food, we have never been disappointed by the quality. But watch your check, they seem to have an issue with overcharging. We had lunch there last week and were charged $7.95 for the Caesar salad, it should have been $4.95, and they charged $18.95 for the mushroom risotto which is $12.95 on their lunch menu. Unfortunately this has happened before, and it is very disappointing since they do a good job otherwise.
06/09/2009 - Joe
Do not bring your girlfriend or wife to this place. The first young, inexperienced waiter my girlfriend and I had wanted to be anyplace but working at the restaurant on a Saturday night. I asked if they had sprite and he says yeas and he comes back with mountain dew. He avoided making eye contact. He also was overeager to take away plates while barley asking if we were done. The second waiter we had was a sleazy goon type who was looking inappropriately at my girlfriend.
11/02/2008 - KATHY HANLEY
THE BEST TIRAMISU IN THE WORLD AND THE FOOD WAS DELICIOUS. A GREAT PLACE TO DINE. MY RELATIVES LOVED IT ALSO.
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