Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Yes - Full Bar
Reservations
Yes
Cuisines:
Italian
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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02/20/2024 - MenuPix User
02/09/2024 - MenuPix User
11/30/2023 - MenuPix User
03/11/2021 - Thuy G
We regret every second coming here for a family Repast luncheon.
My sister and I figured that it would be convenience for everyone since the place is just across the street from Holy Cross Cemetery and besides Roma Restaurant is on the cemetery referral list. When reviewing the menu with the restaurant Manager/Owner, Charlie, we discussed about the food and serving portion. We stressed the important that we wanted to make sure everyone is content, meaning generous portion including additional appetizers/entrees/drinks if any of our loved ones wanted more. We made sure the restaurant owner understands that we had no issues paying additional charges. In addition, we also made some changes to the unlimited family style menu and we had agreed to pay additional charges pp. Charlie repeatedly said that there would be “so much food” and assured us not to worry. We were relieved thinking that we might have found the “right” place.
On the Repast day, when I came in, Charlie seemed “busy” working behind the bar and showing no interest to come out to greet/meet with me and to go over any necessary details/concerns as expected from a service Manager. Charlie was irritated, annoyed, angry, extremely rude, and downright nasty throughout the event. When we were able to talk to him, he was short and angry, declining our request for better service and more food, rolling his eyes and quickly walking away to serve the other customers. It was the most unpleasant and nauseating experience having to deal with such disgusting demeanor.
Having to deal with Charlie’s impertinence and disinclination to work with us, we also had to endure the horrendous service from the waiters and pathetic puny portion of food that they served. We constantly had to ask for water/soda refills. When asking for more bread, food, etc., the waiters would give us shameful excuses such as; “we ran out”, “talk to the owner if you want more”, etc. It was the worst four long hours we had to endure at this place dealing with the most unprofessional/unethical people and unacceptable service. Then to top it off, the owner didn’t have the decency to come speak with us at the end of the event. The waiter slapped us a receipt where they also included a few extra no service rendered charges (to go orders-many orders were missing and only a quarter of what was served at the restaurant was given that we paid full price for), and a 20% gratuity. When asked to see the Manager, we were simply told he was not available. After paying, I was handed only the receipt and not my credit card. Since I don’t live in the area, I had to send a family member to go there and pick up the card as they refused to mail it to me. What a disastrous experience!
It is unfortunate that my family had to experience such discrimination from this place. The restaurant Owner and his team were very disrespectful to my family. Roma Restaurant doesn’t deserve to be on Holy Cross Cemetery Repast referral list. Please DO NOT take your loved ones here!
10/30/2020 - tony
great atmosphere great food awesome staff
05/15/2020 - Charlotte
Great poached salmon!
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