Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Attire
Dressy casual
Alcohol
Yes - Full Bar
Reservations
Cuisines:
Seafood,
Italian,
Steakhouse,
Lounges,
Bar
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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05/02/2024 - Emanuel V.
great food and prices.
02/06/2021 - MenuPix User
My husband , daughter, and I came to Ashtabula for a Volleyball tournament at Spire. We called Friday around 6:30 and was told they could accommodate us in 20 min. We arrived at approximately 7 and were seated immediately. We were treated by a very friendly waitress and as my husband went back to the car for his glasses, she got our drinks.
My husband returned and I could tell something was wrong. He slipped on a sidewalk on the way to get his glasses and landed on his wrist. I informed the waitress he slipped outside and she was very apologetic.
When she came back the next time she obviously could tell we were upset. We asked for a bag of ice. She told us she informed her manager but he was "swamped" in the kitchen. At that point I was completely disgusted. I would assume that a customers injuries would supersede kitchen work. She then asked if we wanted to speak to a manager, and at this point I said that I did not want to speak to a manager. I thought he should have been out immediately, not a half an hour later.
When the waitress brought the bill, I honestly couldn't believe that we even received a bill. I asked her if our meals were comped and she said no. I told her to go back to the manager and tell him I felt our meals should be free.
She came back and said they were taken care of. They manager then approached us and apologized, but proceeded to blame the 20something waitress. Very unprofessional!!! But, then he did say he was too busy to go out and salt. He had someone else do it. So she did tell him.
We walked outside and my husband showed him where he slipped. He talked about the cameras and blame metro parks.
Finally, we got to the car and my husband forgot his phone. We had our 15 year old daughter run back to the table to retrieve the phone. He was standing there holding the phone telling my daughter "theft of service" she called us sobbing. We didn't realize they comped 1 meal only.
My husband went in to pay and he and the manager had words regarding professionalism. My husband offered to pay, he mumbled theft of service and told my husband to leave.
We've never experienced such unprofessionalism. Yes, we were upset and certainly not the nicest patrons. We left the waitress a $20 tip. It wasn't her issue.
Had the manager come out and showed a little bit of professional courtesy this situation would have ended much differently.
I don't know if the wrist is broken yet. We'll find out tomorrow.
04/27/2014 - nicole
When walking into Martinis I thought that the environment seemed very pleasant. My experience there was anything but. I went there with a couple of friends to celebrate my birthday. We made reservations the day before. The restaurant was very busy due to a local band that was playing there. I understand that when an establishment is crowded that there may be a wait time. We waited a half hour for cocktails, over an hour for appetizers, and two hours for our entries. Not to mention they did not have several of the items that were on their menu. In fact, after ordering the waitress came back and said they were out of steak! All steak!! You should have enough food to serve all the guests that dine at your restaurant! With our limited choices of dinner we were supposed to get a salad. Our salads never came! When I asked to speak to managment she was dismissive. Taking a percentage off of the bill would have been not only a nice gesture, but appropriate. Dining at martinis was a terrible experience. I would not recommend eating there to anyone!
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