Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Alcohol
Reservations
Cuisines:
American,
Desserts,
Ice Cream,
Sports Bars,
Burgers
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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03/27/2024 - MenuPix User
02/21/2024 - MenuPix User
12/21/2019 - MenuPix User
This Applebee’s was once my favorite place to eat in Duncan, but over the past several months I have seen it slowly go downhill. There have been nights where I’ve walked in and they were not very busy, but there was no host in sight. I’ve been served lukewarm food and un-fresh tasting beverages. I’ve even been spoken to in a very rude manner by the staff, but the absolute worst experience I’ve had was the most recent, and honestly probably my final visit to the Duncan Applebee’s. I came in with a. Group of friends (6 of us in total). We were 1 of 5 tables in the entire restaurant with at least 3 servers on staff. We had one server who took our drink orders and complained about how she had cut work to do but couldn’t because we were there. Only half of our table was given menus, and 20 minutes later when we finally got our drinks, a different server took two of our orders and just walked away. After about 45 minutes of waiting, we decided to leave, at which point the two orders came out and the server was angry with the fact that we were leaving. I stayed after everyone left to discuss the bill (I was not about to pay after the awful service. We didn’t even get a chance to eat the food). Our server sat down with me and asked me what went wrong. I told her it was the worst service I’d ever had. I’ve worked in food services before, I understand that sometimes it’s not easy but that’s not an excuse. As a food establishment, your top priority should be to give the customers the best experience they’ve ever had. It greatly displeases me to see the lack of effort in this place. I don’t believe in excuses. If you mess up, make it right. Some customers can be frustrating. That doesn’t mean you should be a frustrating server. As much as it pains me to post this review, I feel as though I must inform the community. Whether this place needs different servers, or different management altogether, they need to figure it out. I can’t imagine this Applebee’s staying around for very long with the new reputation that they are earning for themselves. Duncan Applebee’s, get some help.
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