Delivery
No delivery
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Attire
Casual
Alcohol
Reservations
No
Cuisines:
Bagels,
Coffee Shop
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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01/19/2024 - MenuPix User
12/22/2021 - MenuPix User
Solid bagels
06/23/2021 - MenuPix User
The 1 star is for the food. It’s delicious.
Loyalty, however, means nothing at this restaurant to the manager. When she’s NOT there, I get treated with way more respect and familiarity. I can only imagine she gets the training from the owners, since they issue punch cards “buy 10 get 1 free” for the value of half a bagel.
The fact that my lunch bagel, which I used to get every day they were open, went from $10.50 to $15.00 in a day was infuriating to me. On top of the credit card up charge, the signature bagel up charge, and the avocado up charge, I now just pay $4 extra for my sandwich. Which, mind you, comes with HALF an avocado, at most, and the lox are spared.
I understand the summer time need to get $$ as a restaurant. I even understand the cost of inflation and how it affects the entire menu. However, when it comes to serving your local customers, you should always try to make them happy. When I went on Sunday or Monday, I was able to get my bagel for $13.50. The “manager” or supervisor said, “oh, yea this is Ari right? You get this every day”. She graciously substituted the tomato, to which I am allergic, to their sparse avocado. Instead of charging me an extra $2 for avocado. I tipped them close to 50% for working with me, in expectation that I would continue to receive this kindness for my loyalty.
That was not the case today. I don’t go out of my way to write a review unless some serious injustice was done. Not only was I refused the kindness, I was treated with disrespect by the manager, who didn’t care to lose my business. They’re thriving over up charging tourists right now, and that shows in their attitude. I tried my best to have a conversation with the woman about common courtesy in the service industry in a local community like ours, and she didn’t even pretend to care or listen. Continually interrupting me saying they didn’t raise the prices enough! If your distributor inflates THAT much on you (which is a huge inflation across their menu), you need to find someone new to work with. I hope the kind people that were courteous enough to me don’t get thrown under the bus for this incident. The issue is with the unseen management and how it comes across to their customers. Owners, get involved. Teach your leaders common courtesy and customer service. Stop screwing the locals. I know I’m not the only one upset with you, and it’s not just over this case of inflation.
I will not be returning, and I’ll be actively discouraging the rest of the local community from supporting your business. I hope this can be resolved, but you have to show some consideration and damage control on your part. If things don’t change, you’ll be written off in the winter time… I guarantee it.
01/18/2021 - Visitor
Staff can't follow basic instructions and then refuse to make it right.
And blame it on covid.
Seriously???
10/26/2020 - MenuPix User
This place used to be great! But the last few times I have been there, I have been disappointed. Seems the people they have working there do not know what NO ONIONS means.
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