Dave Williamson posted on 03/07/2014
Rating & Review:
Let me tell you about Friday night trip to Point Phillips Hotel, and this is directed at the poor management and ownership. We had met two other couples at your hotel for dinner, no reservations, so we waited for a table. We ordered our dinners, ate and were then enjoying talking with each other. While sitting at the table another customer approached our table and said, "I see that you are no longer spending money" and asked us to leave because they were waiting. I told him that we also had to wait for a table when we arrived and that we get together twice a year for dinner. He stated that he did not want to be rude but wanted the table. This demonstrates poor management on your part, even allowing or encouraging customers to interrupt other people. All 3 couples are area people, within miles of your hotel. We will never again patronize your restaurant. On a side note the reason we met tonight was that one of the members announced that he was told he had a terminal illness and probably felt better announcing this in a public setting. Being area people I will make it a point to not recommend your restaurant to anyone.
kathy posted on 08/07/2013
Rating & Review:
first time I had the pulled pork sandwich and cole slaw and ff, the second time the crab cakes platter and both times everything was excellent.
sussie posted on 06/26/2013
Rating & Review:
My boyfriend and I were went to this beautiful restaurant this past weekend and it was packed! You know you are going to a fantastic place when you see people waiting outside sitting on the benches and stone wall in the front of the building. We went to give our names to the hostess and she was very warm and welcoming and informed us of the wait time and said please come to the bar and pick out one of our specialty beers or cocktails while you wait. We were even able to take out drinks outside. What a nice touch. While we were waiting outside we saw people leaving with boxes and smiles on their faces talking to their friends about the next time they wanted to meet there. This made me even more anxious to get in there and start eating, my mouth was watering! Sure enough the hostess came out and called our name (yay!) we walked through the dining room and it was breath taking to see all the gorgeous work that was put into this historic building (I did my research before I went to the restaurant). Everything from the beautiful bar, furniture, fireplace, beams on the ceiling and fixtures on the wall had a nice touch. As we sat the server came over and asked us if we wanted another beverage at the time and also asked if we wanted to put any appetizers to start off with. We started off with some smokehouse wings, they had just enough smokiness to them! For our dinners my boyfriend had the sampler which included: ribs, pulled pork and 1⁄4 chicken and for myself I had the crab cakes. All the dinners come with your choice of side(s) so of course (as I try eating healthy) I chose a side salad and coleslaw. If you are a side salad snob like me, you are going to LOVE their side salads. Itís is by far one the best side salads I have ever had before. Guess what? NO ICEBURG LETTUCE AT ALL!! How often do you find a place that doesnít serve iceburg? I know salads to some people are so minute compared to the actual meal, but to me that was a good sign! It was all mixed greens, onions, tomatoes, cucumbers, cheese and croutons and there parmigian peppercorn dressing is addicting. Are meals come out and my boyfriends meal is every manís dream, a huge plate of different kinds of meat! He loved it! My crab cakes were amazing and the coleslaw was out of this world. You could tell that the coleslaw was homemade, yum yum! For dessert we had a piece of homemade coconut cake that was so moist. As we were leaving we passed a few servers and they all said have a great night and then passed a tall gentleman and he asked how everything was, spoke briefly to us and said he was looking forward to us revisiting. As I walked out I concluded that he was the owner. It was very nice of him to acknowledge us. Service was a little slower, but keep in mind that is expected especially since this restaurant is very new and like many restaurants that just open the service tends to be a little slower until they have their feet in the ground. I was down the steps out of the restaurant and I was already making plans for the next time we were planning to visit, THIS weekend for my boyfriendís family anniversary party! I hear this placed talked about a lot with many and now I know why!! <br />
Pete posted on 05/18/2013
Rating & Review:
This is only the second time I have written a bad review on a restaurant so that should tell you how unhappy I am with The Point Philips Hotel. My wife and I know good food from visiting some of the better restaurants in the Valley such as Beckís Land and Sea, Apollo Grill, The Edge, Hanna Sushi, River Grille, Savory Grill and some of the finer restaurants in the New Hope area. I can tell you The Point Philips Hotel is mediocre on their best day.<br />
Service is very unprofessional especially the unfriendly bartenders that need training on pouring beers and friendly customer service. The bartenders do not know how to tap quality microbrews or imports and they defend their inexperience. Great if you like paying for 3Ē of head in your glass so youíre only getting 10-12 oz. of beer for $4+.<br />
We tried this place three times because we wanted to support the new owner and was really hoping for a nice restaurant coming to Moore Township. All three visits they were out of several menu items and one day even ran out of desserts. I had baby back ribs on one visit that was from the end of the rib section that had little meat and was very dry. My wife had the same thing but from a better section of the rib. Both plates looked like they came from different restants. The waitress was friendly on this day but messed up just about everything throughout our entire meal. The owner actually defended the ribs I was served saying he cannot control the cut of meat from a steer!<br />
Last night was our last visit especially after I talked to the owner about our experience. The nachos we ordered were the worst I ever had and they were $11.99! All chips and hardly any toppings. No seasoning, bland and no flavor. The cheesesteak my wife ordered was only Ĺ full, all bread, over-cooked, dry, barely any cheese or sauce. I almost forgot to mention that you get to wait 1-2 hours for this poorly prepared food.<br />
I was honest with the bartender with how we felt about our food. She said, ďohĒ and even admitted another patron complained about how bad the cheese (horrible/processed) was on the nachos and charge us for everything even though Ĺ of my wifeís cheesesteak was going in the trash!! She didnít comp us anything and I could tell she didnít care. I pulled her to the side to explain why she was not getting a tip and why I am only paying 50% for the nachos and cheesesteak. She had a real bad attitude with me and was very unprofessional. The owner called me the next day and defended his business, food and bartender. Apparently this man knows nothing about the restrant business and should have stayed in the beverage business. I have to say he did a beautiful job on the historic building but that is the only positive thing to say about this poorly managed establishment.<br />
Pete Barrall posted on 05/09/2013
Rating & Review:
The food was excellent and wait staff very friendly. The crabcakes are awesome!! No fillers just real crab meat.