JRM posted on 10/16/2011
Rating & Review:
We have been loyal and regular customers of Sushiro for some time now. We found the sushi to be really good but experienced some of the worst customer service we have experienced in restaurants. The resolution of customer service issues involving mistakes to orders (including our most recent take-out order where we got home and discovered that the sauces had been forgotten on half of our ordered rolls!) could have been simple. But rather than offer anything to rectify their mistake such as a discount on our next order or a free sushi roll, on each occasion the management argued amongst themselves in front of us, making us feel very uncomfortable, and then refused to do anything at all to make the situation right. Tonight was strike four, we will not be going to Sushiro again and would not recommend this restaurant until they address their approach to customer service.