Reviews for Creno's Pizza

02/15/2024 - MenuPix User

12/31/2023 - MenuPix User

07/03/2023 - MenuPix User
I ordered 12 wings. The menu says 7.99 . I got charged 17.99 I know inflation is up but this is ridiculous.If I knew that I would have never ordered it.

10/22/2013 - Sarah
Let me first say, that we have ordered from Creno's for years. Since they first opened when I was in High School and my Mom ordered for special occasions. I've always been a big believer, that even though the price is higher than some chain pizza joints, a good product makes it worth it.

Now, let me tell you my most recent experience with Creno's Pizza... Last night my husband and I both got home late from work, and we had a friend staying with us in town while working at a different store. Since we were running late, we decided to treat our out-of-town friend to a little local culinary treat. We placed our order at 6:53pm. At 7:55, I finally call the Creno's to ask why our order had not yet been delivered. Kevin answered and when I inquired about my order, he said "She should have already been there." To which I stated, well.... she's not...? He then said she should be there any second.

20 minutes later, I called back and Kevin answered again. When I again asked on the status of my order, he stated that the delivery lady just left less than 10 minutes ago (Which is a little irritating since obviously, dear Kevin lied to me when he told me that the delivery lady was on her way to my house 20 minutes ago). I asked Kevin what he could do for me since I'd had to wait for about an hour and a half for my pizza. He firmly told me that I'd have to pay no matter what.

Now, once the delivery driver arrived... The delivery girl tried to tell me I had to pay cash (I paid with a card over the phone). After a call to my dear friend Kevin, all was straightened out. I signed the credit card slip (because lets face it... It's now 8:30 and I'm STARVING. But then, the delivery driver tries to leave with my food! When I told her I'd like my dinner please, she replied with "But you said you didn't want to pay!" Ummm... no, I didn't, but I just DID pay and I expect to have my food.

Reader, I must tell you that I WISH this tale ended here, but alas, no. It did not. I took my pizza into the kitchen and opened the box to find my pizza half mutilated and COLD. Sooo, I give Kevin another call. This time when I told Kevin who was calling he actually audibly sighed. When I told him the issue, he said "I'll have it re-made for you" and hung up. At this point I'm getting VERY angry. I tell my husband and my guest to go ahead and dig into the COLD garlic bread and salad. When My guest pulls out a long brown hair from the salad while serving herself a helping.

Ugh.... So, we all get into the car because at this point, I'm concerned that the pizza that may be delivered to my house next may just kill me if I try to consume it. We take my order back the restaurant and ask Kevin to please just give me a refund. But Kevin doesn't know HOW!?!?! So, I ask to speak to a manager. Kevin states that he can't call his manager because his manager is at home with his family to which I replied that I, too would like to be at home with my family enjoying a nice dinner, but because of him, I am not. When I told Kevin, that I have been a manager in the customer service business for almost 9 years, he caves and says that he can indeed do a refund for me. (hmmm.... that's lie #2 for all of you keeping track.).

While he processes my refund, I ask Kevin what his manager's name is. To which he replies... "I AM the manager"... (Kevin evidently can be 2 places at once since not even 2 minutes ago, his manager was at home with his family).

After giving me my refund, he asked me what he was supposed to do with the pizza he was re-making for me... (To which I REALLLY wanted to tell him to put it where the sun don't shine... but I resisted the urge). Instead, I told him to do whatever he wanted with it, I didn't want it.

Through this 2hour+ ordeal... I never received even ONE apology. Pretty sickening if I do say so myself.

I hope that if you're still reading this, you'll steer clear. Or, at least be aware of what you're getting yourself into.

Thanks for listening,

Sarah Howard