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Reviews for Carmen's Home Cooking Cafe

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review_stars 09/14/2013 - Brandon
Probably the worst service of any restaurant I have eaten at in Murfreesboro. We have eaten at Carmen's Tacqueria 5 times. I am going to go ahead and say we are 20% tippers whether the service is good or bad, so our service didn't stink because we are bad tippers or are rude. 3 times we have eaten there, we have had to have our bill corrected because items weren't taken off. We go there soley because the food is good, so we tend to overlook the management and service. Tonight, we went to Carmen's for my wife's birthday. We were going to Camino Real, as we live on the other side of Murfreesboro. I found a coupon in Value Mint (a coupon book you find in Kroger and other stores) for FREE Cheese Dip AND Guacamole, so I asked my wife if she would rather go there. She hesitated because of previous slow service, but said that would be fine. We came in the restaurant and waited 5 minutes for someone to come over and ask about drinks. We then waited 10 minutes for someone to bring simple drinks to our table ( a Coke and two glasses of water) We ordered the cheese dip and guacamole when the drinks came. It took about 10 more minutes to bring out simple guacamole and cheese dip. Our server did not take our order until about 20-25 minutes after we came in the door. It was almost as if they didnt want to come to our table. The food was great, but I had to get up and ask for more chips from the kitchen. This isnt the first time I have had to go to the kitchen to ask for something. I ordered a combination meal that included a soft drink. I told the waitress that my daughter could have my soft drink as I drank water. When the bill came, I handed the server my coupon for the guacamole and cheese dip and let her know the drink had not been removed from the bill. She stated that she charged my daughter for the drink because she ordered separate. I told her it didnt matter who drank the drink because it came with my meal, and I told her my intentions of giving it to my daughter when I ordered. I also noticed that the cheapest of the appetizers had been removed, but not both. I told her that the coupon was for both the cheese dip AND the guacamole as it plainly states on the ticket. She and her manager refused to take both off, even though it was the offer on their coupon. I let her know we would not be back. There was no posting on their door or anywhere stating they were not honoring the coupon they placed in Value Mint coupon book. This is the second time in a row we have had issues with our bill. The manager (possible owner) should have come to our table to talk with us, and let us know it was a misprint (MAYBE?), however, he left it to the server to come over and tell us the coupon would not be honored as it was written, which is undoubtedly horrible management. We tipped $5 on a $24 tab despite the poor service, It will take a lot for us to go back. A $3 management call cost the owner ill will with a customer and plenty of bad publicity.

Google Places Reviews

review_stars Rating: 2 | 08/16/2017 - a jones
Review: The new Carmen's Taqueria on Church Street is a evidently not as great as Northfield. This was our first time to ever go to this restaurant and it will be the last. At first things seemed to be on the up and up although the prices were high compared to our usual Mexican restaurants. They were quite busy but our server was HORRIBLE!! We got the drink special we got served one drink and our appetizer and then waited over 30 minutes and he never came back to take our order. When he got close at another table (he took at least 3 other tables orders around us) we asked for our second drink (2 for 1). When another server brought out drinks we asked for food to go. Hope its much better than the service. Good luck in that building. I liked the Sports Bar better.

review_stars Rating: 4 | 11/01/2017 - Joshua Potts
Review: Didn't care much for the chips n salsa, salsa was a little bland, very generous servings and 2 for 1 margaritas and draught beer after 3 every day and all day on Sunday. Service could be a little better but overall a good experience. Will definitely come back.

review_stars Rating: 4 | 11/16/2017 - Cindy Dial
Review: Love their food. I have only been to Northfield location. Service here is excellent. I could drink the salsa.

review_stars Rating: 5 | 08/14/2017 - Tina and Aaron Reeves
Review: We went on the recommendation of our son's Spanish instructor who has traveled extensively. Absolutely great. So much better with authentic dishes. Not fast food type dishes. Service and quality superior to any we have tried.

review_stars Rating: 4 | 07/10/2017 - 1lilbil
Review: This place is always amazing. Service was a little slower today, but they have people getting the new restaurant ready, I'm sure. The food never disappoints. Great as usual.

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