Reviews for Carmen's Home Cooking Cafe
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Brandon posted on 09/14/2013
Rating & Review:
Probably the worst service of any restaurant I have eaten at in Murfreesboro. We have eaten at Carmen's Tacqueria 5 times. I am going to go ahead and say we are 20% tippers whether the service is good or bad, so our service didn't stink because we are bad tippers or are rude. 3 times we have eaten there, we have had to have our bill corrected because items weren't taken off. We go there soley because the food is good, so we tend to overlook the management and service. Tonight, we went to Carmen's for my wife's birthday. We were going to Camino Real, as we live on the other side of Murfreesboro. I found a coupon in Value Mint (a coupon book you find in Kroger and other stores) for FREE Cheese Dip AND Guacamole, so I asked my wife if she would rather go there. She hesitated because of previous slow service, but said that would be fine. We came in the restaurant and waited 5 minutes for someone to come over and ask about drinks. We then waited 10 minutes for someone to bring simple drinks to our table ( a Coke and two glasses of water) We ordered the cheese dip and guacamole when the drinks came. It took about 10 more minutes to bring out simple guacamole and cheese dip. Our server did not take our order until about 20-25 minutes after we came in the door. It was almost as if they didnt want to come to our table. The food was great, but I had to get up and ask for more chips from the kitchen. This isnt the first time I have had to go to the kitchen to ask for something. I ordered a combination meal that included a soft drink. I told the waitress that my daughter could have my soft drink as I drank water. When the bill came, I handed the server my coupon for the guacamole and cheese dip and let her know the drink had not been removed from the bill. She stated that she charged my daughter for the drink because she ordered separate. I told her it didnt matter who drank the drink because it came with my meal, and I told her my intentions of giving it to my daughter when I ordered. I also noticed that the cheapest of the appetizers had been removed, but not both. I told her that the coupon was for both the cheese dip AND the guacamole as it plainly states on the ticket. She and her manager refused to take both off, even though it was the offer on their coupon. I let her know we would not be back. There was no posting on their door or anywhere stating they were not honoring the coupon they placed in Value Mint coupon book. This is the second time in a row we have had issues with our bill. The manager (possible owner) should have come to our table to talk with us, and let us know it was a misprint (MAYBE?), however, he left it to the server to come over and tell us the coupon would not be honored as it was written, which is undoubtedly horrible management. We tipped $5 on a $24 tab despite the poor service, It will take a lot for us to go back. A $3 management call cost the owner ill will with a customer and plenty of bad publicity.