Reviews for Kapolei Chinese Restaurant

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3.5 stars - Based on 26 votes
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5 stars review_stars
5 votes - 19%
4 stars review_stars
9 votes - 35%
3 stars review_stars
9 votes - 35%
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1 votes - 4%
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2 votes - 8%
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review_stars 04/19/2024 - Alayna L.
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review_stars 08/05/2022 - Richard H
I am so disappointed in about everything this restaurant offers. We went with 20 people, two families from the Mainland. The waitress, if you can call her this, kept telling us we had to choose from one of three predetermined packages. These package had a few things we wanted but not much. We told her we wanted other items. She kept saying the three packages, so we finally agreed but advised her we really didnt want certain items. The package was expensive $275.00 plus. We added on the items we wanted. We filled three tables. When the food came, there was the same items placed on each of the tables including the extra food we wanted. It should be noted that we did not get what was in the package, missing several items. They took out what we said we were not really wanting but charged us for the entire package. We ate and when it came time to settle the bill, we were charged for three packages and three each of the extra items. She put in three packages since we were occupying three tables. The bill was over $850.00. We challenged the order and she told us that this is what we ordered. We ordered one package and one each of the extra items since it would have been enough food. She said no, it is what we ordered. Not even close but she insisted it was. It should be noted that the service was terrible as well as the food. The waitress took our order, delivered it and filled our water once. Never saw her again or never was even asked if we needed anything, then was charged 18% gratuity. We paid the bill but we all agreed that we will never ever set foot in this restaurant. There are other Chinese Restaurants in the area that are 100% better. Please go to them. This place is a scam and I guess that is why there was no one else but us in the restaurant. We have learned.

review_stars 08/20/2020 - Nana
I ordered CHINESE CHICKEN SALAD on Sunday to take to a party and was I embarrassed when I got there and opened the cover. You needed a magnifying glass to find the CHICKEN pieces and they had given just a few containers of salad dressing,that it wasn't even enough for the whole pan. I've eaten there a few times already...VERY DISAPPOINTING!! .


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