Delivery
No
Payment
Credit Cards Accepted
Parking
Street
Good for Kids
No
Attire
Casual
Alcohol
Beer and Wine
Reservations
Yes
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02/23/2024 - MenuPix User
11/29/2023 - MenuPix User
03/29/2022 - MenuPix User
This review was about our experience tonight especially with our waiter named Noah. We used to come to Vinorosso regularly with and without kids and this was our first time since the pandemic on a date night. The summation - this was the single worst experience we have had an a restaurant or bar in 12 years in San Francisco and I WILL NEVER BE GOING BACK TO VINOROSSO.
We got seated. I asked about a few of the wines we were considering ordering. Noah told me the ones we were considering were tanic, acidic, horrible to drink, and left all customers angry. Weird comments on a wine they were serving... We ordered some others along with a 3 cheese platter. We received some old, stale, super dry poorly cut bread along with the cheese. My wife made a comment mentioning the dryness of the bread and this is where everything turned sour. Noah basically got into an argument with us for binging this up and the service got even worse form there. He kept bringing up the bread complaint the rest of the night arguing with us about why we said something as paying customers. He did bring a replacement that was much better.
Vinorosso website mentions 10 PM closure as do the signs on the frontdoor. Noah started closing everything at 9PM. Without asking, he brought me a bill while I was just starting to drink a beer. Considering the horrendous service we had so far, I considered not even tipping but tipped a conventional 14-15% on 2 glasses of wine, a beer, and cheese with stale bread. 10 minutes later rat 930PM and half my beer left, Noah says we have to leave and are being kicked out. I asked why and he said its because I only tipped 13%. Then he said his dad is sick so we had to leave so he could help him??? Are you kidding me????
WOW! What a horrendous experience from start to finish. We live in Bernal and are Cortland regulars. We will never be going back to Vinorosso again. While our experience is mostly reflective of the service we received today from Noah, if this is the way this place operates, I would encourage everyone to avoid this place like the plague until they learn even the most simple basics of customer service. Horrendous!
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