Piccolo Artisan Pizza Kitchen

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21718 E Mission Ave
Liberty Lake, WA 99019

Phone: (509) 926-5900

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Neighborhood: Liberty Lake

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Reviews for Piccolo Artisan Pizza Kitchen

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  3.9 stars - Based on 19 votes

#9 out of 39 restaurants in Liberty Lake

#1 of 1 Italian in Liberty Lake

5 star				3 votes	16%
4 star				14 votes	74%
3 star				1 votes	5%
2 star				0 votes	0%
1 star				1 votes	5%

Top Reviews of Piccolo Artisan Pizza Kitchen

02/04/2024 - MenuPix User

10/20/2021 - MenuPix User
We have been coming to Piccolo's for years and have enjoy many dinners there. Because we frequent your restaurant and order pretty much the same thing every time, we have come to know what to expect.
Yesterday we ordered our usually order of Burrata, Brussel Sprouts, and a Carne Pizza for pick up. The young lady that took my order checked with the kitchen on time and was told 20 minutes (this was at 4:58 pm), the order did take 25 minutes long than expected (ready at 5:42p) however we understand that they were short staff and that there is a labor shortage right now and did not problem with this. When we got home and opened the burrata this is were the one of the issues was. There were 2 chunks of tomato that had multiple cuts in them, almost like they were hacked at, and one single basil leaf that was torn up for the entire dish. I was dumbfounded because this is not what were have receive in the past in restaurant or when ordering take out. I immediately called and talk to one of the front girls and they were extremely understanding and kind about the situation (I offered to send in a photo but they declined saying they did not need it) and they asked what they could do to make it right. The only thing I requested is to have the dish remade. I asked how long it would take (since we had 2 other hot dishes to eat) and was told 10 minutes, so I headed back in since I live about 10 minutes away. I brought the burrata dish back so they could look at it, the girls even said that it was not what we should have received. Our remake was not even start before I got there and I had to was another 10 minutes the remake, which again I understand being short staffed and busy, however our other hot dishes were now cold, so all I asked if there was anything that could be done for the next time we came in. The gal that was speaking to me offered to ask about a free pizza for our next visit since I would now be eating a cold pizza which I said I thought was absolutely fair. At that time the kitchen manger came out and very aggressively shoved the remade burrata into my hands. The gal that was there mention to him about the pizza for our next visit and excused herself because she needed to address one of her tables (again completely understandable). This is were the other problem was, the kitchen manager stated that all he was willing to do is take my name but not make any promises, when I stated I was not comfortable giving him my name with how aggressive he was being he put his hand up in my face and told me not to come back and stalked off. I’ve tried contacting the offender of general manager or someone to address this before writing reviews but have had absolutely no one research back out to me.