33% say Yum
3 people voted
33% say Yum
3 people voted
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$$ - Moderate ($11-$25)
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Good for Kids
Reviews of Angelo's Bistro
07/12/2012 - TD
BAD customer service. Bought a Groupon and called the restaurant to ask if it could be used the same day as purchase. Was informed by a staff member who verified my Groupon purchase using the bar code on the voucher, that I could use the Groupon the same day of purchase and did not need to bring in the hard copy of the Groupon voucher.
Got to the restaurant and prior to ordering, informed the waiter-different staff than who I spoke with over the phone and that person was not available-of my telephone conversation. The waiter was aware of who I spoke to on the phone as well as the situation and confirmed 'no problem'.
Got to the end of the meal, another staff person who appeared to be management approached my table and questioned me about why I didn't have the hard copy of the Groupon. I informed him of the telephone conversation with one staff person as well as face to face conversation with the wait staff. He informed me future visits would require the hard copy of the Groupon. As he appeared suspicious about the validity of my story, I asked our waiter to confer with him. The waiter did so but the alleged management person returned to my table a second time with a piece of paper in hand asking me to confirm my name and telephone number.
Interrogation of customers is NOT a good way to conduct business. Proper business practice would be to contact the employee-who was easily identifiable- who initially told me via telephone that I could use the Groupon without bringing it in,etc to verify my story and leave the customer out of it,unless necessary. That is the respectful way to treat customers if you want them to return to patronize the restaurant as well as encourage others to visit.
As the food was delicious and the wait and telephone staff were very nice, its a shame that this alleged management looking person lost a very good customer and I will definitely not recommend this restaurant to anyone I know.
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