Rich posted on 03/05/2014
Rating & Review:
In an attempt to vilify these comments from at least two years ago, I will write my own comment to update this listing. I have been to Gracie's numerous times recently which have all been pleasant experiences for me and my companion. The food is good although we have discovered some which should be left to the fast food industry. Understandably, labor cost are so high that using prepared products may seem like a viable alternative. However, at what cost to ones customer base. I feel there is a great opportunity for any restaurant to succeed by returning to the grass roots of serving 100% good, wholesome, prepared on site foods. Do this every day without exception and a path will be beaten to your door. Labor cost will not be so much an issue. Your customers will never write a scathing comment. And, you will be providing jobs to those in the community in need of honest work, rather than giving more work to the institutional foods providers. They probably have their hands full providing products to the institutions who are already serving the quick serve convenience foods, intended for feeding the masses. The service at Gracie's is adequate, albeit a bit unprofessional but that can add to the homespun atmosphere as long as it is presented in a sanitary and inviting manner. The employees there may need some guidance with encouraging customers to return, by making the customer feel appreciated. I don''t always get the sense that they all know which side their bread is buttered on. That is not such a big deal though, as if the food is good, abundant, burn your mouth hot or out of the refrigerator cold as intended. We can accept shortcomings of and inattentive employee. The atmosphere is warm, inviting and comfortable. That said, some of the springs in the booth seat are worn out allowing for sitting much too low for some of us old folks to be able to lift ourselves back to a prone position. The artwork is fabulous but somewhat obscured on the drab, dark blue walls, producing a dismal feeling. I feel the dining room could benefit by being brightened significantly and positively with a coat of light colored paint, perhaps the shade of those bricks at each window sill. In short, this establishment is deserving of anyone's good recommendation. Despite not living up to its full potential, it is a well managed, convenient and reasonably priced choice for your next meal out. I hope my positive comments will be helpful to those making a dining out decision. And, that they are viewed as constructive criticism for those most concerned and aware that change often keeps everything fresh and interesting.
Ed Williams posted on 01/28/2010
Rating & Review:
I was in Maryville, TN for a state football playoff game. We discovered Gracie's and thought we would give it a try due to all the cars parked outside. Without a doubt this has to be the best family restaurant we have visited. I had meat loaf, which was out of this world. The staff was very busy, but some of the friendliest people you will encounter. The service was fast and every one in my group praised the food and staff. I wish they were in my home town.