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Osaka Japanese Grill

($)
91% say Yum
230 people voted
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2338 Marketplace Dr
Maryville, TN 37801 (Map & Directions)
Phone: (865) 982-3228
YUM
91% say Yum
230 people voted
Cuisine: Japanese
Neighborhood: Maryville

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Osaka Japanese Grill ($)
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Restaurant Description

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Hours: Mon-Sat: 11am - 9pm, Sun: Closed

Delivery
No delivery

Payment
Credit Cards Accepted

Attire
Casual

Alcohol
Beer and Wine

Price Point
$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)

WiFi
No

Parking
Parking Lot

Good for Kids
Yes

Reservations
No

Outdoor Seats
No

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Reviews of Osaka Japanese Grill

review_stars 08/09/2016 - D. Hodges
AWESOME!!!

review_stars 07/11/2016 - KT
Excellent, consistent quality. Delicious! Friendly staff. Very clean.

review_stars 06/25/2016 - LeAnne
My family has eaten here for years. Many times a month. We have never had an issue, until this week. We called and ordered spring rolls and a side of vegetables in teriyaki. Most places will wrap the veggie container with saran wrap to prevent spillage, but they did not. My husband drove straight home with the box laying flat. When he picked up the bag, he could tell something was wrong. The teriyaki sauce had all come out of the container and was laying in the bottom of the bag. It had gotten all over our spring rolls which were now dark brown and SOGGY. My husband called them and the manager we spoke with, (a man), said they must not have drained the vegetables and gave us full credit to come back and get our order. A few days went by and I called to claim our credit. A lady (manager) that answered was very rude and said it was my husband's fault and must have spilled it on the way home. She said she could only give us credit for half. I told her that we have MANY times gotten orders from here and never had an issue with it spilling on the way home and my husband was always the one who picked them up. If anything, they should have put them in 2 separate bags to prevent this. She still said she could only give half credit. At most. I told her it would not be necessary and that I would write a review so no one else would expect anything after being told something by someone different and would have their food ruined and soggy. I hung up with her and when I told my husband he said he would call back because he did nothing wrong and was promised a full refund. He did call and after the woman was completely RUDE again, she finally gave him our order the way it was promised. 5 orders of spring rolls and side if veggies.. this time they put the veggies in a separate bag and while it did leak a little, it didn't ruin anything and was easily wiped off the containers. Even though we ate there multiple times a month, I know the money we would have spent will not hurt their business in any way, but we are done with this place. We will never be ordering from here again.

review_stars 07/03/2015 - lisa
The young servers at the windows do not understand customer experience osaka is always been a favorite of mine recently there is no customer employee engagement it's beginning more and more to seem like its about quantity

review_stars 02/25/2015 - Kimberly Williams
I love this place. High quality, authentic Japanese fare, and such amazing customer service. Always inviting and friendly! Huge portions for the price point, cooked to order, and just absolutely delicious! I eat here quite regularly and have never ever had a bad experience!

review_stars 12/31/2014 - Beverly belz
Had mushy scallop that was undercooked/fishy-tasting, really inedible. Cannot believe you served such awful seafood dish and did not stand behind it like any good businessperson would. I can understand that these things can happen, but the manager/owners response was like talking to a rock. She said this is the way they are always served! If that were true, you would now be out of business. Why do you not make customers happy by offering them some options, even if you do not agree. I paid my bill, and even tipped the server, but will continue to share my bad experience and your handling of it on line.

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