I would rate the food quality three stars but the service was somewhere less than half a star. Prices for fried chicken are high and the wings aren't really that cheap if you don't have a coupon (they're not much under $1 a piece when you buy a 50-piece). They have a good selection of sauces and the Hell's Fire is tasty and just the right amount of hot. Service was some of the worst in the area that I've ever had. We ate there in the mid-afternoon and the restaurant was about a quarter full and there were 2-3 people sitting at the bar. It took them almost 15 minutes to take our order after they dropped off the menus. Then we waited another 5 minutes for drinks, and another 20 after that before the food started showing up. The kids were getting restless and very hungry at this point. Over 90 minutes later we got the check and took it up to the cashier to pay instead of waiting for her to come by the table. No acknowledgement for slow/poor service so this must be how they treat everyone. Really a shame because the food quality is decent. I would not go there again and would be weary to even recommend to any friends.
We try to go a few times a year for those special date nights. Food quality is always top notch, prices are reasonable and service is excellent. From time to time the service is just good, but this restaurant is very busy all the time so it's understandable. They offer two family-style dinner options which are both excellent and well priced. Love the ambiance and location. Overall the best Italian restaurant in Reno.
We end up here at least a few times each month. The food is always excellent and the service is good. There have only been a few times over 10+ years that the service has been sub-par. Pho soup base is the best in Reno and better than other cities we've been to. Huge menu and somehow they're able to pull it all off. Best spring rolls in Reno as well, fresh and packed tight like they should be. Good location within walking distance of Downtown hotel/casinos.
Very good overall. Pho soup base is actually quite good--probably second or third best in Reno. Other menu items are also very good. The peanut sauce isn't to my liking. Ambiance is just ok. Good location inside the Eldorado Hotel Casino. Prices are very reasonable.