Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Beer and Wine
Reservations
Yes
Is this your restaurant? Click to add your description here.
03/21/2024 - MenuPix User
02/11/2020 - MenuPix User
I will start off with the good. The food is great. The servers are great, but seem to get overwhelmed. Now for the reality.
I used to go there 3 out of 4 Fridays a month. I would stop on the way home after a long day of work, just wanting food and to sit in my own chair and watch tv and drink my own beer. About 18 or 24 months ago, they made the craziest business decision EVER. I still dont understand it and the explanation I was given was hideous, but was only a relay through one of the ladies that work there directly from the owner. I was on my way home on a Friday night after a long day at work. I tried to be proactive and call in my order during my drive from SLC to Tooele. I ordered and she told me my total. It was double of normal. I asked her why, and she explained that the 50% was now only on sit down dining folks. WHAT? I asked why and she told me that because the owner said that when people take out, the waitress tips go down. WHAT? NO KIDDING!!! Me, I usually ordered $12-$18 in food for take out and ALWAYS tipped $5-$10, even on take out. They called me by name before I could even tell them. Awesome service. Needless to say, I stopped going. Not just on Fridays, but I NEVER go now. Not because of the price, but because of the most RIDICULOUS policy on business I have EVER heard of!
Let me get this right.
1. I tip 40-70%, and that is not enough? (on take out)
2.IF I sit at a table, take up space for FOUR people, dirty a glass, dirty up plates, take the waitress' time and waste my time, it costs me less money?
3. Wouldn't you want your waitresses to have time to take care of people that are on dates, with their families and expect good service? From the other reviews, this seems to be a problem. MAYBE, just maybe you could think something all the way through before you make a rash decision.
4. Not all of us want to sit around other people and listen to their poor me lives and how Becky dropped her boyfriend and is now dating his sister. Some of us just want to sit in PEACE AND QUIET of our own homes.
Just think about it. Your store is less dirty. Your staff can provide better attention to the customers wanting to be there and EXPECT good service. Your dish washer has less work to do. blah blah blah
Now, to tonight. My son and a friend of his went up there to dine in. I called him and asked him to get me 2 rolls and bring them home. They should be 50% because he is dining in.......right? NOPE. They told him they could not honor 50% off because he was taking out. I told him to get a to-go box for them, and they said nope.SERIOUSLY? They just followed your rules, yet you change them AGAIN. When he got home, he told me about it. I had been patiently waiting and not eating so that I could enjoy my much anticipated meal from Osaka, which would have been the first time in 18 month approximately. No sushi was brought home. So after being at work since 0500 and not getting lunch and then waiting for dinner, I still didnt get my sushi. Ridiculous! I called up there to ask why and what happened. She told me that he probably didnt use the right verbiage. He asked for 2 rolls to be put into a to-go box so that they could take them with. She said NO 50%. This is when the lady on the phone told me "that is a little tricky. He needed to ask for them to be brought to the table and THEN ask for a to-go box.
AGAIN.............how STUPID is this business decision? now you are telling me that you WANT to cause your waitresses to do more work? You are telling me that you WANT more dirty dishes?
WHAT IN THE HELL IS WRONG WITH THE OWNER OF THIS PLACE.
Even if they change their policy. I will NEVER set foot in this place again. I am truly saddened that it has come to this. My guess is that this owner has lost touch with reality and will not even read this. But, I feel better knowing I dont have to wonder if I will ever go to Osaka Sushi Tooele Utah again. Now, Mr Owner, you are really taking tip money out of the hands of these UNDERPAID ladies.
Bye Falisha
See all restaurants in Tooele
