Delivery
Yes
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
Reservations
No
www.facebook.com/Dominos/
12/07/2023 - MenuPix User
03/29/2022 - Mrs. Arauz
Let me start off by stating that this particular Domino’s location needs a cooperate revamp immediately or needs to close permanently. To have a staff of employees that lie, cheat and steal is beyond the satisfaction of feeling comfortable with individuals working in the customer service, most importantly the food service industry.
Late Monday evening, March 28 at 11:45pm-1:03am to 2am, my family and I awaited a 20-30min delivery, order 709 or 907 (per Crystal) from this location. The MOD, Courtney began to prep the order at 11:50pm (as displayed in the Domino’s Tracker, photo attached) and until 2am we realized our order was never going to arrive, yet our card was charged $59.39.
Not aware of Domino’s closing at 12am. The communication should have been we are no longer taking delivery orders as we close in ten minutes. We awaited 2hrs as I just knew someone would arrive or at least call to communicate something to us. Never happened.
Today, Tuesday, March 29 at 10:35am we called and spoke with Carmen, explained the incident and was told to await General/District Manager, Rodney who was to arrive at 5pm.
Reached back out at 5:35pm and was told by Carmen that Rodney is now running late. Now it feels as if we are getting the runaround. Carmen went further to state she spoke with Manager, Courtney and was told our order was Carry Out? and our card was never charged? Two lies and theft at once as the photo displays the completion of the charge, lie of Manager Courtney and theft from Domino’s. As I stated to Carmen, it was placed for delivery, shown in the tracker photo below and Courtney was the individual to begin to prep the order. Why would we have the Tracker App if our order was Carry Out? Exactly, we placed our order for Delivery, on top of Crystal stating our order will arrive, yes arrive, in 20-30mins.
As a manager, Courtney should have completed her management duties to reach out and apologize, that our order is / was canceled due to all of the systems shutting down at midnight and instead we will gain a refund within 3-5 business days. Again no communication, nothing.
Now that we’ve entered into this crossroads, I’ve requested Domino’s cooperate number and was placed on hold for a few minutes awaiting Carmen to provide cooperate number to provide this feedback. After a few minutes Assistant Manager, Johnathan got on the phone stating they cannot find the number to cooperate and Rodney will arrive shortly. What is shortly and why is it so difficult to get a professional who takes their role with pride, dignity and the Domino’s terms of customer service at this location? No one knows cooperates number and I’m out of nearly 60$ for an order that was never received? I doubt I will gain a call, however I will dispute my charge with the bank immediately and find the cooperate number to Domino’s myself.
This entire experience is disgusting, dissatisfying and is a major embarrassment to Domino’s. Again, revamp the entire staff and/or close this two, now one star location. Per the reviews on Google, Yelp and Social Media, consumer’s have been complaining about this location for a long time. Being an out of town guest for one night, we will never forget this experience and will always go with Pizza Hut or Papa John’s, encouraging others to do the same for this location and possibly Domino’s. This experience has left a horrible print that may have caused us to never spend with the Domino’s chain.
Never again.
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