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#2 out of 7 restaurants in Somerville
($), Burgers, Sandwiches
Hours today: 5:00am-11:00pm
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Location and Contact


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Location Icon 5271 Highway 67 S
Somerville, AL 35670
Phone Icon Phone: (256) 778-0578
Neighborhood Icon Neighborhood: Somerville

Hours

Open Today:
5:00am-11:00pm
Monday5:00am-10:00pm
Tuesday5:00am-10:00pm
Wednesday5:00am-10:00pm
Thursday5:00am-10:00pm
Friday5:00am-11:00pm
Saturday5:00am-11:00pm
Sunday5:00am-10:00pm

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Restaurant Details

Delivery
No

Payment
Accepts Credit Cards

Parking
Yes

Good for Kids

Attire
Casual

Alcohol

Reservations

Cuisines:
Burgers, Sandwiches

Price Point
$ $ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)

WiFi
No

Outdoor Seats

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Reviews for Jack's Family Restaurant

#2 out of 7 restaurants in Somerville
#1 of 1 Burgers in Somerville

Top Reviews of Jack's Family Restaurant

review_stars 03/31/2022 - Walt
You need a simple rule to bag all combo's separate. Just combo's everything else can bag together. Again COMBO'S should bag separate. Period

review_stars 06/10/2021 - Lee
I love jacks and I am not a complainer bc ive worked in rest. Buznss all of my life and its hard work especially on top of not being able to find people that want to work right now but, my bf and i drove thru the window earlier about 430 I ordered a 2 pc. Fried chicken dinner with 2 thighs. The young lady that took my order said we only have wings and breast right now and it will take 30 min. To cook thighs so i said never mind i will come back later bc i seen yall are running a chicken and fries special and ran out but knew dinner time was coming up so they would fry a bunch up. I went back this time 8:30 p.m when i pulled in there were 2 people outside smoking so i went on around to the speaker paying no mind just figured theyve been slammed and needed a break. I ordered a 3 pc fried chicken dinner all 3 thinghs with 2 mashed pot. No gravy. She said im sorry we do not have any thinghs but i can give you a breast and a wing. I was thinking well i dont think thats what I ordered i ordered a 3 pc all thighs. She said it'll take about 30 min. To cook some thighs i said ok ill wait after all this was my 2nd trip in 1 day. If you are gonna run specials its the managers job to make sure the store has all product needed to provide the customer with what they want/order not what you want them to have. Anyway i pulled to the waiting area and 3 employees came walking out 1 included the manager and i could very clearly hear every word they were saying and it was all negitive about other workers and managers. That is pathetic, unprofessional, lazy and very bad for the rest. Overall. Theres an office for that If you have people waiting in drive thru line for food plus waiting in the parking lot on food the last thing anyone should see is a manager standing next to the front of the building complaining about her job/rest. She should be in there doing something. Cleaning is never beneath a manager and there is always something to be cleaned in a rest. So i got my order home my pot. Had gravy on them and I ordered them without gravy i ordered 3 thighs i got 2 thighs 1 breast. I ask her if a drink came with it she said nope. Its always been to my knowledge a drink comes with a combo or dinner. They did give me a pie that i did not order which tells me that they are aware they are doing things wrong but just too lazy or shady to do right. Yall probably lost a whole lot of sales because of this. It will definately be a long time before i return and in the mean time people will know and be well aware of my awful expierence there. I suggest someone with authority that cares and wants to serve quality food with quality service to people go do an overhaul before the place gets shuts down for serious violations bc you know theres probably a ton of them if they are that lazy in wide open. Good luck!!

review_stars 06/07/2020 - MenuPix User
I was in the Sommerville, Al. location this morning to pickup a couple of burgers. I placed my order and paid for same. Orders were continually being processed and served at the drive thru while people continued to line up at the counter. Approximately 40 minutes later I finally got the attention of a counter person and got my order. I asked why everyone at the drive thru were being processed and served and was told that "we are timed on the drive thru". Then I asked if they were not timed on the counter and was told "no". We eat at Jacks several times a week and got reasonable service. I think the people at the counter should receive the same attention and service as the drive thru. Other people at the counter were waiting for service as well. We are not required to EAT AT JACKS and probably never be back if all customers cannot receive the same service......IF THERE WERE A LOWER SCORE THAN ONE STAR, You would surely get it......PATHETIC !!


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