Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
Cuisines:
Breakfast,
Brunch,
Burgers,
Sandwiches
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
No
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12/02/2023 - MenuPix User
06/03/2023 - Ken
HORRIBLE MANAGER!
I like the food, which was why I put up with the horrible service. After this incident, even the food won't be bringing me back.
I walked in and ordered 2 southwest chicken salads like I usually do. Andrew was friendly and took my order. I also redeemed 30 points for an order of fries. Then I redeemed a second order of fries using 30 more points.
I received my to go order and continued to drive home while my wife and I ate our fries on the road. We live at least about 30 minutes away.
So when we get home we go to get our salads and see 2 hamburgers in the bag which I didn't notice on the way home because I just grabbed the fries that were placed on the top of the bag.
I immediately called Farmer Boys, and Andrew answered the phone, and he immediately knew what had happened and admitted that the wrong order was given to me. He offered to have me come back, and they would replace the order. I informed him that I live far away and I can't spend an hour driving round trip to have them replace the order.
I also informed him that I am deathly allergic to red meat and can not eat these hamburgers. So I politely asked for a refund.
He put me on a brief hold while he went and explained the situation to the manager.
She gets on the phone and was super rude from the instant she did. She said, "So you want a refund." I said yes because of the fact that I live so far away, I'm allergic to red meat, and you admit to giving me the wrong order.
She said, "Well, since you have possession of the wrong order that we gave you, I won't be giving you a refund."
I was blown away. I was expecting her to be professional and give me the refund, and I would just continue to be a happy paying customer going forward. Even if I did spend an hour round trip driving all the way back there so they could replace my order, they would have thrown the old order away in the trash.
I informed her that I will just have to call my bank and dispute the charge and get my money back that way and informed her that not only will I indeed get my money back, but the franchise owner will incur a separate fee for the chargeback.
She said, "That's fine, I don't care." I also informed her that I will be calling corporate, and she said go ahead, I dont care. I asked her for her name, and then she hung up on me.
My wife heard the whole call as I had it on speaker phone. She was like, "That was the manager?" That's unbelievable how unprofessional and rude she was.
We were both in absolute shock!
So I called back and nobody answered. So I called back again from my other line and an employee answered, and I asked to speak to the manager. The young girl said she's in the back doing paperwork.
I asked what her what her managers name was, and she said I don't really know. I think it's Perla or something. It was very evident that the manager was now coaching the employees not to disclose information and cover up for the managers' unprofessional behavior.
Then, the employee stated that the manager was gone. I said you just told me she was in the back office doing paperwork, and now you're telling me she is gone?
What a horrible manager and a horrible representation of Farmer Boys. This could've been easily resolved with a refund, and I would've continued to be a faithful repeat paying customer.
I had to get in my car and go to the nearest place on the corner here to eat dinner for the evening.
I brought the 2 hamburgers with me and gave them to the homeless woman in the back of the restaurant.
I really hope the franchise owner takes this honest review to heart and does something about this. This manager us ruining this Farmer Boys reputation and the brand.
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