Delivery
No delivery
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
Reservations
Cuisines:
Sports Bars,
Steakhouse,
Southern
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
Yes
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03/28/2024 - MenuPix User
10/14/2023 - Amanda Rymer
Absolutely terrible experience. The service we received was very disappointing. We were celebrating my father's birthday and it was supposed to be a special occasion, which is why we decided to splurge on a nice dinner. To begin with, we almost never saw our server other than to order drinks and food and check on us one time, a long while after we received our food. We had to ask anyone we could find to get us the things we needed. I told our server that my husband and I would be sharing the ribeye with a lobster tail, yet we had to ask for an extra plate. My sister and her husband also told the server that they were sharing their meal and had to ask for an extra plate as well. We ordered 3 desserts that were clearly meant to be shared between all of us and had to bother someone else to get us extra forks and spoons. We had to ask multiple people for various things like butter and horseradish. The kids meals and burger did not come with ketchup for the french fries, which we had to ask for. My husband ordered coffee with the dessert and the server neither asked if he wanted cream, nor brought any out. The only positive thing was that there was always someone coming by to refill our drinks, but any time we asked them or any of the people who ran our food out to get us anything, they all seemed very annoyed with us asking them for things. Which is fair, being that our server should have been there to get it for us. She seemed very indifferent and avoidant of us. Both my sister and I are servers and we tried not to immediately judge the situation too harshly because we know that sometimes things are beyond a server's or even the restaurant's control. But after we left and all discussed our experiences over the last few days, it just seems that this went beyond bad luck. It seems that we were written off very early on in the dining experience as "that table" and everyone became unwilling to provide even adequate service, especially since the gratuity was added on automatically. And to be perfectly honest the food wasn't all that amazing. It was good, but everything was very overpriced, which would have been fine if we received service that was worthy of that price point. To top it all off, I just went over our itemized receipt and saw that we were charged for butter, sour cream, and green onions for the baked potato that came with my dad's meal. As well as horseradish for the prime rib and $5 for extra tortilla chips for the appetizer. Not a single person mentioned any of these additional charges when we asked for these things. When we're already paying $45 for a prime rib and baked potato, it seems outrageous to add on $2.50 for the toppings that should be included as standard on the potato. We should have brought these issues up before we left, but it would have only reinforced what we suspected was the attitude towards us, of us being a difficult table. I'm just simply in shock that a $485 dinner with an automatic $90 tip could be treated so poorly. It was just an overall very disappointing experience for our first time to this restaurant. To top it all off, I reached out to the restaurant through their website and sent this exact explanation of our experience and no one reached out to me. I would have expected someone to at least give me a call to apologize or express some kind of concern. I waited over 2 weeks before I decided to post this on Google. Good to know that we wasted almost $600 and the restaurant couldn't care less. Do not waste your time or money for this "steakhouse," you can get better service at Applebee's for the same food and a much better price.
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