Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
Reservations
No
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01/27/2024 - MenuPix User
03/02/2023 - Tiffany
BEWARE: This has to be the worst dining experience I’ve ever had at a restaurant. I wanted to support a black owned business. My companion and I drove a long distance, excited to try a new restaurant with what we thought would be an amazing soul food experience but unfortunately I regret my decision. We left hungry and disappointed. We waited over an hour for our food while we watched other patrons eat, drink and leave. We politely complained to the waitress Linda who did not apologize or acknowledge our grievance. We asked for the floor manager and after 15 min, the manager never came out, which showed a complete disregard for customer service. We decided to leave after being treated so inappropriately and not acknowledged. We had no to choice but to leave, while the hostess and the waitress Linda watched and shrugged off the fact that we were leaving. Staff was completely unprofessional and unapologetic. This is not a business that will have longevity as long as they treat their customer with piss poor service. Every customer counts. It takes no time to check on customers, to provide updates that service will take longer than expect, to apologize, to show empathy. However, no one cared and the floor manager refused to come out from the kitchen to address the issues and possibly rectify the matter. This is a coaching opportunity for the entire staff (with the exception the waitress with the curly hair who wasnt my waitress but she was kind and tried to be helpful). The owner should be aware that this is a coaching opportunity or perhaps new staff will be needed to remove these unprofessional because Soule will continue to lose business. It’s unfortunate because we really wanted to patronize and support “our people” but Soulé fell short. You don’t treat people like this.
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