Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
No
Attire
Casual
Alcohol
No
Reservations
No
Cuisines:
Vietnamese,
French,
Thai
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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07/04/2022 - Tiffany
have to start by saying that I absolutely love this restaurant! I live in Oak Park and I would drive to the Evergreen Park location because the food, service, and ambience is that of a fine dining restaurant. When I found out that there would be a Westchester location, I was excited. Unfortunately, I was disappointed, not by the food but by a few hospitality practices.
The first time I visited, I ordered the tempura appetizer, which was burned. I decided to overlook the issue. I ate a few pieces to be sure it was over cooked, and I was. It tasted burned. I asked for the app to be wrapped and the server took it to the back. I thought nothing of it. I ordered an entree, which was good, and asked for the bill and my appetizer. The server told be that she threw it out because she thought I didn't want it. She was apologetic and assured me that she'd make a batch to go. A few minutes pasted, and the server came back with the same appetizer that she'd told me she threw out... disgusting.
I visited location about 6 more times after that, without incident.
Just yesterday, I visited with a friend. We ordered two cocktails, two appetizers, and two entrees. The manager, Manny, was out server. We enjoyed the drink and apps, and Manny brought out one entree. We were patently waiting for my friend's entree and after ten minutes, I asked Manny if it would be coming out soon. Some how, he didn't get my friend's order. Manny assured us that it would take about three minutes to bring the entree out. I asked for my food to be warmed while we waited. 15 minutes later, the food comes. My friend thought that we should receive some sort of compensation and asked a female server that was helping us if we could have two complimentary drinks. She said "yes, I'll talk with Manny because of the mistake. A few minutes later, Manny comes to our table and asks if we would like two drinks and we agreed.
When the bill came, there was no compensation for anything, including the drinks. We told Manny that the female server said that the drinks would be complimentary and he took his glasses off, cleaned them and said, "she doesn't have that authority". He was totally unapologetic about the 30 minute wait and his mistake. I asked if my friend could have fresh rice to go with their meal. Manny was so petty that he told us that it would take 30 minutes for fresh rice...in the middle of a busy dinner service and almost EVERY dish has a rice accompaniment.
I'm extremely disappointed in the way that Manny handled the situation. He has seen me dine in at least 8 times since the new location opened. Unfortunate situation.
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