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Monday: Add Hours
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Cuisines:
Steakhouse,
Pasta,
Sandwiches
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Yes
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04/04/2024 - MenuPix User
03/22/2024 - MenuPix User
02/03/2024 - MenuPix User
12/03/2023 - MenuPix User
02/10/2021 - MenuPix User
Our night was going well at Mount Princeton Hot Springs. The gentlemen at the hot spring was nice and hospitable, offering his assistance with navigating the property and ensuring we had a great time. We even had a room booked for a friend's birthday, with resort guests treating us as we were...just guests.
However, when we wrapped up our time at the hot spring and decided to have dinner at the steak house, our experience at Mount Princeton quickly went south. Our server, Amanda, treated us as an inconvenience through the duration of the evening. From basic questions, to placing our order, we were met with an attitude and seemed to upset her throughout our entire stay. One of my friends who traveled from Florida had even had a comment directly to Amanda, stating that she was rather "smart" with us through the evening. A comment she allowed to roll off, with no remorse. I had made a comment to Amanda, and she mumbled something under her breath to avoid me hearing what she had to say, but to get her point across that she clearly did not care what we had to say.
After spending nearly $300 at the restaurant, and after wrapping up our evening, we made it a point to tell the bartender, as we were walking out, that we believed Amanda needed some hospitality training before being allowed to serve even one more guest. The bartender became defensive, not acknowledging the feedback we had provided and seemed to defend her actions, which he had not even witnessed first hand. I immediately sensed some sort of "conflict of interest" between the two of them, as he was not at all interested in the feedback we had to provide.
Not to be a Karen, but at this point, we asked to speak to the manager. The manager, Tomas, came out, asking what what commotion was about. He listened to our concerns, and as we were explaining the situation, Mr. Bartender felt the need to pop-off and defend Amanda, once again, even referring to me as "bud" in his statements. I turned around, stating to him that I did not appreciate the way he was addressing me as a customer, only for him to reply "ok then, friend."
It was in this moment that we realized that Tomas, Amanda, nor the bartender actually cared that we patronized their business. The 5 of us almost felt ganged up upon, as our server had a facetious attitude, the bartender was empowered to openly disrespect me, and the manager stood there and did absolutely nothing. As we were leaving, Amanda made a comment to the extent of "one of you has had too much to drink." Interesting that she made this comment, as she had no problem serving these drinks, expecting to get a tip off of us. And she would have gotten it too, had it not been for her piss-poor attitude the entire evening.
With so many amazing attractions nearby, you expect a higher level of service from a place like this. We could have chosen any other mountain town, but we chose Salida and Mount Princeton. I am humiliated that I brought my out-of-state friends to this establishment, only to be treated like absolute garbage by everyone from the servers, to the bartenders, to the management. As I am sure you can imagine, we will never patronize this business again, and I hope that if you choose to do so, you do not get Amanda as your server, nor Tomas as your manager on duty. Because if you happen to have a bad experience, you can bet on getting ganged up on by the entire staff and made to feel like a burden and not a guest.
As a whole, we have visited Mount Princeton many times over the years. But you can bet anything that we will never visit again. Visitors beware.
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