Delivery
Yes
Payment
Credit Cards Accepted
Parking
Good for Kids
No
Attire
Casual
Alcohol
No
Reservations
No
Cuisines:
Deli,
Sandwiches
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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04/27/2010 - Displeased Customer
Stay far,far away from this epic failure of a "restaurant". As I have seen in previous reviews, the prices seem to be rather nebulous, and price changes have never worked out in my favor. The service is horrible, and at my last visit to the Beltline location, I tipped on my to go order (the gyro was dry and cold, by the way). I saved the receipt, and upon receiving my next bank statement, I noticed that five extra dollars had been charged to my account. I have not, nor will not return to this establishment. I have visited several times due to convenience, but have never been pleased. I learned my lesson.
10/08/2009 - Bethany Walker
I've tried to get in contact via telephone, and received only problems. Last evening at 10pm, I placed an order at the Beltline Location. I was unaware (and the person taking the order never informed me) that they closed at 10pm and everything would be transferred to their downtown location. I had to repeat myself at least 8 times when giving my address and the gentleman on the phone said it was because his manager kept talking to him. Then I had to ask him if he wanted my phone number, which I then had to repeat 3 times. I speak very clearly and was insulted and very frustrated at the fact that the person taking the order was simply not listening to what I was saying. After I placed the order, I was told it would be here in 30 minutes (no delivery fee was ever explained and I never asked because I'm in the Ft. Jackson area). My food was delivered at 10:50pm. 20 minutes over the time quoted. During the time I was waiting, I tried to call the Beltline location to see if the driver had gotten lost, and was told that no one at that location would answer the phone after 10pm. I asked to speak to a manager and was told I'd have to call in the morning after 11am. When I signed for the food, I was never given a reciept showing what I was charged for, but doing the calculations something didn't add up. I ordered 30 wings(which online states comes with 3 ranches), Cheesy Cheese Fries, and 3 extra Blue Chesses. All of this totaling about $25.00 before the cost of the extra Blue Cheese. I never thought 3 small cups of Blue Cheese would cost $5, but was never quoted a price when ordering either. When I recieved my food, 2 Blue Cheeses and NO ranch. When I tried to call to complain this morning, as I was explaining the errors from last evening, I was interrupted and told to call 803-319-1867, which came through as an invalid number all 3 times I tried it. I called the manager at Beltline back and she stated, "Well it works here, and I can't transfer you." She told me to go ahead and finish what I had to say, and told me I could come up there and get my extra ranch! I asked her to leave my name and number for her superior, in which she sighed and said "Fine." Normally, I would let instances like this horrible service I've received over the past 2 days as not that big of a deal. Unfortunately, I'm in the service industry myself and am outraged at the way I was treated by every employee (my count is up to 6) that works for Sammi's Deli. But to top it off the "Manager" at the Beltline location telling me I have to come there and resolve the issue myself was rediculous. I was never looking for a free meal from Sammi's Deli, and I was happy to pay for what I ordered. After the numerous encounters I've endured with being transferred, told to call later, or told to fix the instance myself, anything less than a full refund would be insulting. This morning, I anticipated an apology for the errors and the price reduced for the items I didn't recieve. I never recieved an apology, I had to mention solutions myself because the Manager apparently didn't care. I hate to assume that all of Sammi's Deli locations provide the same minimal, apathetic, and disgraceful services that I've encountered. I have never received such terrible, uncaring attitudes, especially from so-called Managers!
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