Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
No
Attire
Alcohol
Reservations
Cuisines:
Wine Bar
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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04/24/2024 - MenuPix User
03/07/2024 - MenuPix User
12/23/2023 - MenuPix User
03/10/2021 - MenuPix User
Atrocious service Saturday at the Grapevine location. As a wine club member, we looked forward to visiting the Grapevine location for the first time with 3 others who were looking forward to finding a location to also join as a wine club member. We were greeted at the door rather rudely, informed that there would not be space for us to stay, however we could sit at the table on the sidewalk. I had told the 2 ladies working the front that I was a member and gave them my name. They served my friends a literal splash of wine, and I asked for a glass of red wine. I was not served a 4 oz pour. Never during the course of our visit were we attended to, aside from the first rude interaction. Since we were not getting service, we got up and walked away from the 'patio' (sidewalk table).
As we were approximately 1/2 way down the block, the 2 young ladies ran after us yelling that we could not just walk away. I had said, that we had our complimentary pour and did not wish to have anything more due to the absolute poor service we had received; assuming that my card on file was charged at the time we 'received service' She said "our service stops at the door, we can not serve any one past the door'. To which I replied, that if service stops at the door for legal purposes, it is therefore illegal for us to be allowed to set on a non-sanctioned patio with an open glass. These girls were VERY argumentative and quite frankly, the rudest employees I have come across. They insisted we come back to pay for the splashes of wine we received, after yelling and confronting us on the sidewalk down the block from the location. The 'glass' I was served was apparently the reserve tempanrillo, which was $20. At no point prior to the pour were we offered a menu nor were we told pricing on anything. The bar seats and 2 inside tables were open, however we were told we could not be served inside nor stay inside to do a wine tasting.
I would have NEVER ordered a $20 GLASS of wine. (if I had known it was $20, I would have insisted on an actual full pour).
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