Delivery
No
Payment
Credit Cards Accepted
Parking
Street
Good for Kids
Yes
Attire
Dressy casual
Alcohol
No
Reservations
Yes
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18 reviews | 45% | |
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18 reviews | 45% | |
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3 reviews | 8% | |
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1 review | 3% |
05/02/2024 - Pierre Z.
AWESOME
02/15/2012 - Never Again!
I made the mistake of reading the good recent reviews instead of the bad ones. Then, I compounded that mistake by making a reservation for Valentine's Day / My Anniversary.
The website reservation form has misspellings and is missing the box for answering how many people are in the party on my browser. At the end it asks for email and/or phone (I gave both) for them to be able to contact me for confirmation. I never heard from them. Therefore, I spent 4 days calling during their normal business hours trying to confirm my reservation. Sometimes the answering machine picked up - I left messages. Most of the time it just rang with no answer.
Eventually someone answered. He was nice, engaging and very helpful. I was surprised he treated me a bit rudely when he looked up and confirmed my reservation and time, but it was a "Duh, of course you have a reservation at that time." kind of rude so I didn't worry.
The night of was chaos (of course) I prepped for double the drive time and it still wasn't enough. Therefore, when we were caught behind yet another car accident, I called and let them know we were running late. I spoke to the same gentleman and he was very understanding and told me not to worry. He did not need to move my reservation, not to rush myself into my own car accident, etc. Considerably more understanding than I expected. We were relieved.
We arrived 10 minutes after the reservation time. It took about 5 minutes to find the person (and get past the crowd) with the reservation book. Because it was so cramped, I stayed at the front near the entrance.
My husband dealt with someone that was rude and dismissive. He was informed that they had given our reservation away and we could wait "like all the other walk ins" for 1-2 hours for a table.
Extremely upset, my husband returned to tell me the news. As what little I was able to see of the dining area looked like a back alley burger shop, I decided to call other Brazilian Grills and see if we could salvage the evening.
The first place I called was part of a Denton chain we had visited before. They took my reservation for 1hr later. We arrived in Frisco 1/2hr later and were seated promptly. It had 16 meat choices, 2 sides to the salad bar, a hot bar with 6 choices, and 2 main waiters for our table as well as the gauchos. The hostess and managers also kept track of the tables and helped direct the waiters to where they were needed.
Best of all, it was only $3 more per person than Villas, who never has to worry about us darkening their doorstep again. In fact, I can guarantee, no one I know will be visiting them either.
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