Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
Add a description here.
| 5 star |
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1 review | 6% | |
| 4 star |
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2 reviews | 13% | |
| 3 star |
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8 reviews | 50% | |
| 2 star |
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3 reviews | 19% | |
| 1 star |
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2 reviews | 13% |
03/19/2025 - Carl
Stopped and got their speciak ob fish sandwiches and an order of fries. Order taker said pull around
front and she'd bring it out. About six minutes later she came out and gave me the bag. When I got
home there were no fries!! Drive back abd put bag in counter and different girl asked if she could help
me and I yelled "Yes, I'm back to get the fries I paid for but didn't get!" A guy came around from the
cooking area and asked if I wanted a drink and I "Yelled, No, I just want the fries I paid for" and dumped
the sandwiches out onto the counter.
The order taken showed up and said it was her fault that she'd missed the fries and I stood there and
waited while the other girl cooked the fries. By the time I got home the fish sandwiches were both
cold and soffy. So much for crispy fish.
The very least they could have done was drop the fish in the hot grease for about 30 seconds to heat
the outside but what they SHOULD have done is make new fresh sandwiches. They did NEITHER
because this restaurant has absolutely ZERO customer service. There's a LOT of new fast food joints
going in all aroind them and I suspect this Arby's will got out of business soon. No loss to the area.
02/16/2024 - Irvin
Sunday I went to Arby's about 11am and ordered their 2 for $6 fish sandwich special, both NO tartar sauce. Woman told me the fryer wasn't hot yet so to go park and she'd bring it out. About twenty minutes later she brought the bag out and said the 'cook' had made other peoples orders and let mine sit there. She said she's had a problem with him and he doesn't listen.
Got home and both sandwiches were marked as having no tarter sauce but mine had tarter sauce on both the top and bottom bun. The fish was covered in it. I scraped off as much as I could and then rinsed the piece of fish and tossed it in a skillet to warm it back up and ate it without the nasty tarter sauce covered bun.
I called and asked for the manager and told her what had happened. It was the same lady who's taken my order and she said I could come back and they'd remake the sandwiches but there was no way I'd go back there and have the same guy make me any food after he screwed up the order the first time. I told her the reason I'd stopped at Arby's was because they weren't busy and I figured I'd get the order right. If I wanted to get a messed up order I'd have gone across the street to McD's. She got mad and said she can't control the people making the food and to have a nice day and hung up on me. If she can't make her people do what they're getting paid to do then she's not much of a manager and Arby's needs to get rid of her AND the employee who won't listen to her.
Sent an email to Arby's HQ and gave them all the facts. Was told they'd respomd in three days. Today is the fifth full day and haven't heard from them. Probably never will. Corporate is probably thinking all the new restaurants going in around here is what's killing their business when the fact is their own employees are driving the customers away. When they close no one will miss them. IMHO
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