Original Pancake House
Open Today: 6:30am-9:00pm
Additional Dining Info
Credit Cards Accepted
Good for Kids
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
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Top Reviews of Original Pancake House
4.0 stars - Based on 8 reviews
04/30/2015 - Peter M. Spencer
It is with a heavy, but hopeful heart that I write this review. I have been a life-long, die-hard fan of The Original Pancake House. It was --- and, I believe one day again will be --- my all-time favorite restaurant. Every item on the menu there is top-notch --- always fresh, premium ingredients used in an inventive (Original) and satisfying manner. (My favorites are the Big Apple Supreme, the 49-ers Pancakes, the Dutch Treat (a castle of a baked-pancake surrounding a kingdom of strawberry and banana slices) and all of the amazingly fluffy omelets. The management there is great too --- they seem to really care about their guests, employees and (improving their) reputation; HOWEVER, there is a level of TOXICITY amongst an alarming percentage of The Original Pancake House Birmingham, MI EMPLOYEES that I witnessed on three out of five different occasions. You see, I very much wanted to bring my wealth of customer service leadership and brand enthusiasm to the (currently dysfunctional) team in the capacity of a Host/Server. During the application, interview, orientation and employee meeting process I was promised a thorough training and welcoming environment. During my first day, I was "thrown to the wolves" (an admittedly inept description of the kind and loyal guests) and expected to keep up. Keep up I did for the first hour and fifteen minutes. then when I asked for help I was met with UNFRIENDLINESS, INCREDULITY AND OPEN HOSTILITY by the employee cast as their head trainer. THIS ISN'T A SOUR GRAPES REVIEW. This is an attempt to make the OWNERS, MANAGERS, TEAM AND GUESTS KNOW THAT SOMETHING IS WRONG. In good conscience --- until I receive an apology from the employee in question & reasonable assurance that no other NEW EMPLOYEE will be put through what I was --- I won't be able to enjoy my favorite restaurant. I won't contribute revenue to an establishment I cannot holistically believe in. I hope other regular and potential guests take this into account when deciding where to spend their dining dollars and time. Toast, also in Birmingham, might be a better choice... (The ever-present "Accepting Applications" sign should have been a warning.) Sincerely, Peter M. Spencer
7 reviews with an average rating of 4.5 stars have been consolidated because they have only ratings and no comments.
However, consolidated reviews are
included in the calculation of the average rating of 4.0 stars which is based on 8 total reviews.